Deliver Your News to the World Launches New Area of Website Focused on Covering the Latest Research and Analyst Data Related to the Customer Service and Support Industry


Santa Barbara, CA, November 28, 2007 - ( ), an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced a new industry research area of its website. This new section provides visitors with snapshots of the latest research and analyst data available related to the customer service and support marketplace. A variety of information sources are used, and links to get more detailed information are also provided.

The industry research page can be accessed immediately at the following link:

In addition to finding information about what other researchers and analysts are reporting, visitors will find links to’s own research that it conducts on a regular basis, such as its annual metrics survey. There is also a link to archived research data( many members find an invaluable tool, particularly when they are searching for information to benchmark their own organization.

Research shows keeping both customers and employees happy is essential to any company’s success. allows visitors to sign up for free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey


 Customer Support
 World Class Support
 Service and Support
 IT Research
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