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Internet Casino leads the way in Online Customer Support


The world’s first fully licensed and regulated internet casino, Lasseters Online, a recent recipient of Casino Player magazine’s Best of Gaming award for Customer Service, continues to lead the way in online customer support. Key performance indicators suggest that Lasseters performs well ahead of not only gaming operators, but many service-based industries, such as insurance and banking organisations.

Lasseters Online’s Customer Support Manager, Ron Marinucci says the results have been achieved through a combination of years of industry experience and dedication to providing their players with the most enjoyable experience possible. Lasseters Online staff have a combined total of over fifty years experience in the online casino industry, giving them an invaluable insight into the wants and needs of internet casino patrons.

Lasseters Online operates a web-based customer support centre, focusing on email and live chat support, rather than traditional telephone support. On average, Lasseters Online’s support team delivers a courteous and detailed response to emailed enquiries within fifteen minutes and 99% are answered within an hour. If that wasn’t impressive enough, support is offered via their online chat service within an average of 4 seconds.

In a world where statistics are often misleading, the quality of the Lasseters support team can also be measured by the satisfaction of their customers. The following is an excerpt from a recent email received by the Lasseters Online customer support team. This excerpt is being published with the permission of the author.

"Lasseters is by far the best! Surpassed by none.
Not only do you have the best and most original games, promotions, rewards, best odds, speedy withdrawal processing, and most importantly, and it’s the biggest reason I’ve continued playing here with you for the past 5 or 6 years, is that you have the best people in the online gaming industry. I don’t know how, but Lasseters has managed to employ a team of top notch customer service personnel that put all the others out there to shame. Whatever it is you do in your hiring process is working! You should offer lessons to the other casinos. Whenever I sign into the casino, I feel like I’m at home. I actually look forward to contacting your customer service. Never felt that at any other casino. Keep it up Lasseters! You own this online casino industry and all the others could learn alot from you. The service you provide to your customers, and all that you do for them, the other casinos could not even comprehend, let alone try and compete with. I am proud to be one of your customers and I truly could not, and would never, say that about ANY other online casino I have ever dealt with. I expect good service, as everyone should, but when I deal with you here at Lasseters, you never cease to amaze me! You know the value of the customer service, and that’s what puts you light years ahead of the rest of them"

Audrey R, Canada
(Surname not disclosed for privacy reasons)

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