3Com Integrates AT&T’s VoiceTone Technology

Marlborough, Massachusetts.-AT&T Inc. (NYSE:T) has announced a new agreement with voice and data networking leader 3Com Corp. AT&T will help 3Com strengthen its phone tech support to clients by building out and implementing enhanced routing capabilities for all client-support voice services.

Deploying AT&T’s VoiceTone® technology will provide a new routing plan for all of 3Com’s client-support toll-free numbers. This solution will help ensure that 3Com’s clients can quickly and efficiently get to the correct 3Com servicing center for all of their support needs. VoiceTone will also provide customer support in 10 different languages while automatically recognizing caller intent and forwarding calls to the proper resource with limited human involvement.

“Being a global provider of network services requires us to constantly evaluate our customer service applications to ensure timely and efficient support 24/7,” said Mark Boyer, senior director of Outsourced Support Services for 3Com. “AT&T’s leadership in the process to enhance our tech support will go a long way to making our customer support systems even more robust.”