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IBM Introduces New Consulting Services to Help Employers Prepare for Baby-Boomer Transition


Services Enable Organizations to Anticipate and Respond to Impending Retirement of Highly Skilled Employees

ARMONK, NY -- Sep 28, 2005 -- IBM today announced new consulting services to help organizations prepare for the potential loss of highly valued skills and knowledge as the baby-boom generation reaches traditional retirement age. The services will provide companies with diagnostic tools based on advanced analytics, strategies and methodologies to understand their employee base in real-time, retain employees, transition knowledge and transform business processes to cope with the demographic change and significant skill shift.

“The aging population will be one of the major social and business issues of the 21st Century, and companies worldwide are starting to examine what this means in terms of skills, knowledge, and growth,” said Mary Sue Rogers, global leader, IBM Business Consulting Services Human Capital Management group. “The scale of this age-driven change will alter the way work and knowledge are managed within companies moving forward. Many companies are taking this opportunity to evaluate their workforce skills globally, rethink internal knowledge management, optimize people-based processes, and examine a more globally integrated business model.”

These new consulting services are being launched at a time when workforces around the world are aging. For example, among countries in the European Union, the number of older workers (50-64 years) will grow 25%, while younger workers (20-29 years) will decrease by 20% over the next two decades (1). And in the US, by 2010, the number of workers between ages 45-54 will grow by 21 percent, the number of 55-64 year-olds will expand by 52 percent, and the number of 35-44 year olds will decline by 10 percent (2). As these workers become eligible for retirement, organizations risk losing major skill sets and their competitive advantage in the global economy. Exacerbating this issue, many organizations do not have a clear view of which skills they may be about to lose to retirement.

IBM consultants, cultural anthropologists, researchers and social scientists will help organizations analyze and understand in-depth the impact of their own workforce aging and develop strategies to remain competitive in a globalized economy by adapting knowledge systems and business processes accordingly. The services will enable companies to better manage workforce skill sets, enhance mature-workers’ productivity and job opportunities and fill the gap retirees will leave by developing new business processes based on open standards, changing the nature of work for many groups as a result.

The offering taps IBM’s deep business consulting, research and technology expertise.

* Analytics: Understanding the workforce exposure. Tailored methodologies and analytic tools are combined to develop an assessment of employee skill sets vital to the organization as well as the risk of their loss due to retirement. These findings are utilized to develop mitigation strategies and plans to effectively manage the impact of age-driven change, as well as to build the business case for action.

Tools include -- Maturing Workforce Diagnostic, Component Business Modeling, Learning Alignment and Learning Effectiveness Measurement, Performance Measurement Analytics, Talent Management and succession and Workforce Evolution Modeling.

* Accessibility: Maintain older worker productivity. Building upon many of the lessons learned from developing technologies to make IBM’s products -- including software, hardware and services -- accessible to the disabled, IBM Research is now adapting these solutions for mature workers.

The tools allow older workers with vision, cognitive or hand limitations to continue to use computer technology and remain productive beyond retirement age.

* Skills: Programs to retain older workers and train the next generation. A range of non-standard and innovative work design programs to help managers create the right culture and environment to retain and motivate older workers beyond retirement age to capitalize upon specific skills and knowledge as well as train the next generation of employees.

Methods include: Employee Jams, Knowledge Capture and Sharing services, Management Development Services (MDS), On Demand Workplace Employee Portals, Services Sciences, Management and Engineering (SSME), Social Network Analysis, Learning Business Transformation Outsourcing, Strategic and Cultural Change and Workforce Development Solutions (WDS).

* Transformation: Processes to change the nature of work. Services to help organizations explore the current and future processes of business, as well as the human, technological and strategic elements encompassed by the evolution of ’work’ that could significantly impact the productivity of organizations. Also, solutions to change the way work is conducted when training new employees to replace retirees is found not to be cost effective and hamper competitiveness.

Offerings include: Business Performance Management, Business Transformation Outsourcing, and Strategic Outsourcing.

Additionally, IBM is looking for a range of partners to deliver the best possible solutions to meet client needs at One of these partners is Cognos. The focus for IBM and Cognos is to provide clients with ongoing workforce analysis capabilities -- including monitoring of workforce aging and transition patterns -- to alert them to changes in workforce composition, retirement rates, and career paths. The technology will help to monitor the initiatives and programs developed to respond to the skills gaps and other challenges of a maturing workforce.

“Cognos and IBM share a common understanding of management information needs and a strong history of collaboration in workforce analytic solutions. Our full suite of Cognos business intelligence and performance management solutions are well aligned with the capabilities and insights that IBM Business Consulting Services brings to workforce planning and management,” said Patrick O’Leary, vice-president of strategic alliances at Cognos. “Together, our joint customers will benefit from a robust platform that gives them greater visibility into critical workforce related issues while arming them with the information they need to make effective and timely decisions in managing their current and future human capital investments.”

About IBM Human Capital Management practice
IBM Business Consulting Services’ Human Capital Management (HCM) practice has over 3,500 practitioners globally focused on bringing fresh thinking and deep industry insight, in combination with the world’s most advanced technologies, to help organizations achieve business transformation for competitive advantage through changes in people, processes and systems.

IBM’s human capital consultants work with organizations to help improve the capabilities of employees and align performance with strategic goals and the business strategy to create a highly skilled, responsive and flexible workforce capable of competing in rapidly changing global marketplaces. Capabilities include HR Transformation with a focus on Business Transformation Outsourcing (BTO), and shared service centers; workforce enablement including real-time analytics, planning and performance, talent management and learning transformation from e-learning to outsourcing.

About IBM Business Consulting Services
With consultants and professional staff in more than 160 countries globally, IBM Business Consulting Services is the world’s largest consulting services organization. IBM Business Consulting Services provides clients with business transformation and industry expertise, and the ability to translate that expertise into integrated, responsive, on-demand business solutions and services that deliver bottom-line business value. Over the past several years, IBM Business Consulting Services has developed industry-leading transformation consulting skills and delivery capabilities in key areas, including Human Resources, Financial Management, Customer Relationship Management and Procurement. For more information, visit .


(1.) SOURCE: commission of the European Communities, "Increasing employment
of older workers and delaying the exit from the labour market"
Communication from the Commission to the Council, the European Parliament,
The European Economic and Social Committee and the Committee of the
Regions, March 3, 2004

(2.) SOURCE: US Bureau of Labor Statistics and The Conference
Board,“Managing the Mature Workforce”

IBM news releases and fact sheets are available at IBM and the IBM e-business logo are trademarks or registered trademarks of International Business Machines Corporation. See Cognos is a registered trademark of Cognos, Incorporated. Other company, product, and service names may be trademarks or service marks of others. All statements regarding IBM’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. Information concerning non-IBM products was obtained from the suppliers of these products. Questions on the capabilities of the non-IBM products should be addressed with the suppliers.


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