Achmea Implementing Exstream’s Dialogue Software to Streamline Document Creation and Automation for All Business Units

Exstream Software, Inc. today announced that Achmea, the Netherlands’ largest insurer and pension administrator, is implementing the company’s Dialogue enterprise document automation software across 16 business units to streamline document creation processes and provide value-added communications for its customers. Achmea chose Dialogue for its ability to generate all of the personalised document types they expect to create, including statements, enrollment forms, marketing materials, and customer letters, as well as its open architecture for easily integrating with the company’s existing corporate systems and IT infrastructure.

“Previously, we had five separate document creation platforms to maintain and control. That was expensive and time-consuming, and each of our ten engineers was specialised on only one or two of the systems,” said Marcel Kooij, manager of the Media Output department of Achmea. “Now, they all use Dialogue to produce colourful, high quality documents quickly and accurately for both print and electronic channels. It’s so much easier to work with a single platform.” Marcel Kooij adds, “We now have a full service solution for optimising document development, reducing maintenance costs, and getting personalised and accurate communications to market more quickly. We think that will translate to increased customer satisfaction and retention.”

Achmea also considers Exstream’s combination of a global presence and local support critical. “Exstream’s professionalism impressed us from the start,” says Hans Dickerscheid, project manager of Achmea. “We have not only bought a more streamlined document automation solution, but we’ve also gained a valuable partner.”

“Finding a single solution that handles all of the document needs of our company was critical to Achmea,” explains Henry Meutstege, manager IT Operations and Exploitation Services.

“We were very pleased we could provide Achmea with a single software platform that could meet their extensive requirements and look forward to our future success as partners,” says Robert Hoeksema, commercial director of Exstream, Netherlands.