London City Airport selects Amadeus for tech transformation

This deal underpins Amadeus’ vision to connect the travel ecosystem and enable smoother traveler experiences with biometrics and innovative technology.

London City Airport is located in the heart of London’s historic Royal Docks and is the capital’s most central airport. It is known internationally for its punctuality, speed of service and award-winning passenger experience.

The airport, which has permission to grow towards a passenger cap of nine million passengers per year, has chosen Amadeus to provide cutting-edge technology to transform every aspect of its traveler services from check-in to boarding, delivering a faster experience that minimizes queues and improves operational efficiency. The technological transformation means London City Airport can increase capacity by serving more travelers from its existing terminal building thanks to a fully seamless check-in and bag drop experience.

Amadeus’ tech portfolio of self-service kiosks and automated bag-drop units will be shared by all airlines operating from the airport. The biometrically-enabled infrastructure means travelers can enroll for biometrics once for the trip, and then easily progress through check in and bag drop…

London City Airport has already taken the first steps towards delivering a seamless journey in line with its aspirations by moving to the cloud, with Amadeus Airport Cloud Use Service (ACUS) available throughout the terminal. ACUS enables airlines to run their passenger service applications from shared airport infrastructure, rather than relying on fixed, airline-specific desks. This allows staff to serve travelers from any location at the airport, improving flexibility, efficiency, and the overall experience.

“Our passengers love the ease and efficiency with which they travel through London City Airport. Working with Amadeus and its open, multi‑cloud technology to transform our operations and the full check‑in to boarding experience means we can further reduce queues, increase capacity, and operate more efficiently. We’re excited to bring the latest in self‑service and biometric technology to travelers at London City Airport.”

Ian Cowie

Senior Director Airport Operations, London City Airport

“By leveraging self‑service options, shared infrastructure and biometric technology, London City Airport can more efficiently operate with stakeholders, better manage traveler flows, and offer a seamless end‑to‑end journey from check‑in to boarding. This is a testament to how we can make travel work better across the ecosystem. We’re proud to support this unique airport and provide truly transformational technology as it progresses with its vision.”

Georges Fenergi

Senior Vice President, Airports & Border Authorities, EMEA, Amadeus