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Dominion’s Free Video Helps Explain Customers’ Natural Gas Supply Option


CLEVELAND – Understanding the choices that customers have when it comes to buying natural gas just got easier, thanks to a free video from Dominion East Ohio.

The six-minute video covers a number of topics, including the different selections available such as the Standard Service Offer (SSO), Energy Choice and aggregation. The video also answers questions about the different types of rates and how to compare natural gas offers.

“Using easy-to-understand language and pipeline illustrations, the video highlights the differences between buying gas from Dominion East Ohio and buying gas from any number of natural gas suppliers,” said Jeff Murphy, director–Pricing & Regulatory Affairs for Dominion East Ohio. “We want to help customers make an informed decision because their choices could result in lower natural gas bills.”

Customers can order the free video (available on DVD or VHS) by calling 1-800-843-3719, or they can view it online by visiting and entering the keyword choice in the search box. It can be viewed in either English or Spanish. The video will also be available through local libraries and will air on local television community access channels.

“Regardless of where customers buy their natural gas, Dominion East Ohio will still deliver it to their homes and businesses and will continue to provide customer service and 24-hour emergency response,” Murphy said.

Dominion East Ohio joined forces with the Public Utilities Commission of Ohio, the Office of the Ohio Consumers’ Counsel, natural gas suppliers and community organizations to produce thevideo.


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