Rime Partners With Dialpad as Premier Agentic Text-to-Speech Voice Provider Across Global Communications Platform

Rime, the leading enterprise voice AI platform, today announced a strategic partnership with Dialpad, the AI platform for customer experience. Under the agreement, Rime will serve as the premier text-to-speech (TTS) provider behind all of Dialpad’s agentic voice AI products, bringing natural, conversational audio to business communications globally.

As businesses begin deploying end-to-end AI systems capable of understanding intent, planning resolutions, and executing multi-step tasks autonomously, the demand for human-grade voice synthesis has become vital. Through this partnership, Rime’s voices coupled with Dialpad’s agentic technology will transform traditional, robotic Interactive Voice Response (IVR) systems and hold queues with dynamic, 24/7/365 voice agents that handle routine interactions while freeing human agents for complex, high-value conversations.

Rime’s platform combines technical machine learning with deep linguistic science. This architecture delivers low-latency, highly expressive voice generation that accurately captures tone, emotion, and brand identity, down to crucial details such as seamlessly reading back phone numbers and complex data.

“Partnering with Dialpad allows us to bring hyper-realistic, emotionally expressive voice AI to businesses on a massive scale,” said Lily Clifford, CEO & co-founder of Rime. “Dialpad shares our vision that voice interactions shouldn’t feel like navigating a rigid machine. By combining our linguistic-first text-to-speech models with Dialpad’s agentic platform, we’re giving companies the ability to deliver concierge-level experiences to every customer.”

“We partnered with Rime because our evaluation found that Rime’s models met our requirements for naturalness and expressiveness, felt the most natural, and captured human emotion better than anything else we tested,” said Craig Walker, CEO & Founder of Dialpad. “By integrating Rime’s text-to-speech technology, we are helping organizations improve voice interactions, express a consistent brand voice, and support routine customer inquiries while maintaining a role for human agents in more complex interactions.”

The partnership also establishes a direct feedback loop between both engineering teams, enabling Rime to continuously improve its models and rapidly deliver new voice capabilities as they reach production.

To try Rime’s world class voice models, please visit https://rime.ai/.

About Rime

Rime is the trusted enterprise voice AI platform, built on a linguistics-first foundation to deliver the world’s leading conversational speech models. Founded in 2022 by academic speech scientists and Stanford engineers, Rime powers over 100 million monthly interactions for leaders in healthcare, finance, and customer experience. The company is backed by M13, Twilio Ventures, Corazon Capital and Unusual Ventures. Learn more at https://rime.ai/.

About Dialpad

Dialpad is the AI platform for customer experience, providing real-time AI solutions since 2018. Dialpad’s all-in-one solution understands your business and acts on your behalf, getting smarter with each interaction. Our customers are uniquely able to understand their customers, improve customer experience, increase operational efficiency, and build a lasting competitive advantage. Dialpad’s Agentic AI resolves issues, advances deals, and clears busywork, handling routine customer inquiries automatically while working seamlessly alongside human agents on complex issues. Market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Visit dialpad.com to learn more.

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