BT launches new service to support mission-critical communications across the UK

BT Business has today launched Mission Boost™, the first capability in a new portfolio of enhanced services for mission‑critical communications.

BT already underpins a range of the UK’s most critical operations, providing secure, resilient and safe networks that essential national services depend on every day. As demand for data grows, and maintaining connectivity across people, systems and devices becomes ever more crucial, organisations increasingly require more resilient and mission-critical solutions.

Mission Boost™ gives organisations prioritised access during periods of network congestion or high demand. By enabling prioritisation across national 4G and 5G mobile infrastructure, it strengthens situational awareness on the ground, helping organisations with critical communications wherever they are in the UK.

Mission Boost™ forms part of BT’s new MissionNet™ portfolio, bringing together industry-leading connectivity, cloud infrastructure and security solutions alongside a leading eco-system of partners. These have been designed to support sectors including critical national infrastructure, responders and transport, where connectivity is essential to maintaining safety, resilience and service delivery.

Faisal Mahomed, Managing Director, Critical Communications at BT, said: “Organisations delivering critical services are operating in increasingly complex environments, where reliable communications are a must. Mission Boost™ is designed to provide the connectivity and capabilities that organisations need to operate with confidence – and marks an important first step as BT looks to roll out a range of enhanced new mission-critical services.”

UK Power Networks, which owns and operates electricity infrastructure serving London, the South East and East of England, is one of the first organisations to adopt BT’s prioritisation capabilities.

Kieran Coughlan, Director of Asset Management, at UK Power Networks, said: “We are delighted to enter into a partnership with BT to deliver prioritised mobile communications. Reliable communications are an essential component of a healthy electricity network. This partnership will deliver even greater resilience for our customers.

“EE’s multi-layer resilience will enable us to stay in contact with key field staff even when the communications network is congested, and access tools that helps us understand the health of the cellular network to support power restoration in event of an outage.”

“These added capabilities are fundamental to how we keep power flowing safely and reliably. As an early adopter it will enable us to be better prepared to serve the country, support the transition to net zero and meet the evolving regulatory demands of the UK energy sector.”

Over time, MissionNet™ will evolve to incorporate additional capabilities from contact management to applications such as push-to-talk - supported by a growing ecosystem of partners, designed to integrate more seamlessly into operational environments.

The capabilities are supported by BT’s continued investment in the UK’s digital infrastructure. BT is investing £40bn between 2020 and 2030 to upgrade fixed and mobile networks, supporting the growing connectivity needs of critical sectors. Mission Boost™ is delivered over EE’s commercial mobile network, recognised as the UK’s best network by RootMetrics for more than 12 years.

Notes:

UK’s best network claim based on the RootMetrics® UK RootScore® Report: H2 2025. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services.

BT Group consists of four customer-facing units: Consumer serves individuals and families in the UK; Business covers companies and public services in the UK; International serves multinational organisations headquartered outside the UK and overseas public sector customers; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers – over 700 communications providers across the UK.

British Telecommunications plc is a wholly owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London Stock Exchange.

For more information, visit www.bt.com/about