Accor recognized as leader in sustainable procurement according to the ISO 20400 standard

• Accor achieves the highest “Leading” maturity level in ISO 20400 assessment

• Sustainability embedded across procurement strategy, processes and supplier engagement

• Strong governance with clear roles from leadership to local procurement teams

• Robust Supplier Control Plan ensures compliance, risk management and continuous improvement

• Clear 2026 roadmap with defined priorities, targets and resources

• Recognition reinforces Accor’s industry leadership in sustainable and low-carbon supply chains

Accor has been awarded the highest maturity level, “Leading,” following an independent assessment of its sustainable procurement practices using the ISO 20400 methodology. This standard provides international guidance on integrating sustainability into procurement. The “Leading” rating recognises excellence across policy, governance, procurement processes and supplier engagement and underscores Accor’s leadership in embedding sustainability across its global supply chain.

The assessment highlights that Accor’s Responsible Procurement Charter and CSR & Ethics Charter are effectively embedded within the Group’s procurement processes, purchasing decisions and supplier agreements. The Group’s 2026 Sustainable Procurement roadmap was praised for clear priorities, SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) targets and dedicated resources, while the Supplier Control Plan, applied during the tender process and throughout the contract lifecycle, was recognised as a robust and operational mechanism applied at scale to secure supplier compliance, drive improvements and manage procurement risk categories.

The assessment also highlighted strong governance and clearly defined responsibilities across top management, the sustainable procurement team, and all local procurement teams.

This ISO 20400 acknowledgement complements and reflects all the numerous acceleration initiatives implemented by Accor in recent years to improve the sustainability performance of its supply chain. This includes the co-creation and joining of the HARP alliance alongside key industry peers in 2023, alignment with sustainable hospitality procurement standards as assessed by EcoVadis,the award received in 2025 from WSTHA ¹ for the Group’s decarbonization program.

Caroline Tissot, Group Chief Procurement Officer Accor, commented: “Achieving the ’Leading’ maturity level in the ISO 20400 assessment is a major recognition of the hard work and commitment shown by our procurement teams, category managers and suppliers worldwide. This result demonstrates that our policies, tools and day-to-day practices are delivering tangible and measurable progress. It also confirms Accor’s leadership in building a sustainable, low carbon and responsible supply chain.” 

Accor welcomes the assessment as confirmation that its policies and investments are delivering measurable impact across the procurement function and throughout the supplier base.

¹ World Sustainable Travel Hospitality Awards

ABOUT ISO 20400

ISO 20400 is the international standard offering guidance on embedding sustainability into procurement decisions and processes. It evaluates organisations across policy and strategy, governance and organisation, procurement processes and supplier engagement.

ABOUT ACCOR

Accor is a world-leading hospitality group offering stays and experiences across more than 110 countries with over 5,800 hotels and resorts, 10,000 bars & restaurants, wellness facilities and flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing around 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. ALL Accor, the booking platform and loyalty program embodies the Accor promise during and beyond the hotel stay and gives its members access to unique experiences. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Accor’s mission is reflected in the Group’s purpose: Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care. Founded in 1967, Accor SA is headquartered in France. Included in the CAC 40 index, the Group is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok.