BT International simplifies enterprise communication with the launch of UC Edge

BT International announced the launch of UC Edge, a new managed service that gives multinational organisations’ CIOs a simpler, more flexible solution to manage their rapidly evolving AI-powered workplace collaboration strategies.

Many multinational organisations rely on a patchwork of collaboration solutions inherited through mergers and acquisitions or selected to meet different regional business needs, including sovereignty — be that data sovereignty, operational sovereignty or technical sovereignty. This mix of technologies can slow down transformation, increase costs and leave IT teams wrestling with complex, overlapping systems.

Now live, with initial customer deployments in highly regulated industries, UC Edge cuts through all of that. It lets organisations add or change AI-powered collaboration solutions and platforms quickly without restarting procurement or rebuilding compliant voice services.

An expansion of BT International’s Global Voice platform, it brings voice, collaboration and number management into one, vendor agnostic service. It works seamlessly across collaboration platforms, contact centre solutions and SIP services. IT teams can tailor the experience for each user, team or country while managing all their collaboration services through a single model.

Built as a single global communication layer, UC Edge’s intelligent voice routing automatically directs calls to the correct platform — no manual number alignment, no portal changes, no routing requests. IT teams can also move users between platforms with zero disruption and far less operational effort.

Denise Lund, IDC Research vice president worldwide UC&C and telecom, said: “As multinational organisations modernise their communications, they increasingly demand the flexibility to adopt best-of-breed and vendor-agnostic collaboration solutions that align with diverse business and regulatory needs. BT International’s UC Edge empowers enterprises to seamlessly integrate and manage multiple platforms, reducing complexity while enabling choice and agility.”

Matt Swinden, managing director of strategy & product at BT International, said: “Many multinationals are juggling legacy collaboration platforms, regional needs or simple user preference. With UC Edge, customers get one contract, one commercial model and one global product delivered seamlessly — giving them the freedom to use the platforms they want without the integration burden. So, when users ask: ‘Can we talk?’ the answer will always be ‘Yes!’”

Notes to editors

BT International’s Global Voice platform
BT International’s Global Voice platform carries more than 16 billion calls a year across 70+ countries, integrating with leading collaboration solutions. As a SIP‑powered, cloud-first platform, it provides a strong foundation for future voice-and-AI innovations.

Key features of UC Edge

• One global product for all voice and collaboration services — reduce vendor sprawl and hidden costs with one partner, one contract and one global commercial model
• Enable sovereignty, compliance and regulatory alignment across every market without having to manage it market-by-market
• Strengthen resilience and business continuity with a globally consistent voice layer
• Modernise without lock in, supporting multi-vendor environments and protects for future change
• Bring new sites and users online in minutes, not months
• Learns and routes new numbers automatically through intelligent routing

Sovereignty

Data sovereignty ensures data is governed by the laws of the jurisdiction in which it was generated, with clarity over where it is stored and processed. Operational sovereignty relates to how services are run, including who operates them, from where, and under what governance and accreditation. Technical sovereignty is about long-term control and resilience, including the ability to operate, adapt and remain secure without undue dependency.

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services.

BT Group consists of four customer-facing units: Consumer serves individuals and families in the UK; Business covers companies and public services in the UK; International serves multinational organisations headquartered outside the UK and overseas public sector customers; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers – over 700 communications providers across the UK.

British Telecommunications plc is a wholly owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London Stock Exchange.

For more information, visit www.bt.com/about