FluentStream Recognized by Business Intelligence Group with 2026 Excellence in Customer Service Award

FluentStream, a leading provider of cloud-based business communications for small and mid-sized organizations (SMBs), has been named a winner of the 2026 Excellence in Customer Service Awards by the Business Intelligence Group (BIG), a global independent awards organization recognizing outstanding achievement across business disciplines.

FluentStream earned top honors in the Telecommunications Organization of the Year category, recognizing its outstanding commitment to human-centered customer service in an industry often criticized for poor support.

The Excellence in Customer Service Awards celebrate organizations that deliver measurable, high-quality customer experiences. This year’s program drew nominations from more than 20 industries worldwide and was judged by a panel of seasoned business executives using objective performance benchmarks.

“FluentStream built their product promise around simplicity for small and medium businesses, and their customer service operation reflects that same commitment. A 98% CSAT and 4.6 Google rating in cloud communications - an industry not historically known for service quality - is a meaningful statement.” said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group.

FluentStream was recognized for its human-first approach, featuring responsive U.S.-based support, simplified onboarding, and proactive issue resolution. By aligning product design with customer care, the company delivers consistent, high-touch service that reduces complexity for SMBs.

“This recognition reinforces something our customers already tell us every day, that reliability, trust, and real human support still matter,” said Kerrin Parker, General Manager at FluentStream. “We’ve built our customer service model around long-term relationships, not transactions, and this award validates the commitment our team brings to each customer experience. We’re proud of the work behind the scenes that helps our customers stay connected, supported, and confident as they grow.”

At FluentStream, customer service is a company-wide responsibility. Every team is empowered to remove friction, respond with empathy, and advocate for customer success. As the needs of modern small and mid-sized businesses continue to evolve, FluentStream remains committed to delivering thoughtful, consistent service that puts people first.

About FluentStream

FluentStream, the leading provider of enterprise-grade business phone services for small and medium-sized organizations, boosts productivity and optimizes employee collaboration and customer service. The company delivers scalable, cloud-based business phone services and award-winning customer support to help SMBs thrive, whether they work on-site or remotely. Headquartered in Denver, Colorado, FluentStream’s remote workforce supports hundreds of channel partners and thousands of customers across the U.S. For more information, visit www.fluentstream.com or connect on LinkedIn.

About the Excellence in Customer Service Awards

The Excellence in Customer Service Awards recognize the companies, teams, and individuals who set the standard for what customer service can deliver when it is resourced, led, and measured with intention. Established by the Business Intelligence Group, the program evaluates performance across award categories including Organization of the Year, Transformation of the Year, Technology of the Year, Team of the Year, Outsource Partner of the Year, Manager of the Year, Front-Line Pro of the Year, and Executive of the Year - spanning every major industry segment and organizational size. Judged by experienced business executives who provide detailed scoring and transparent feedback, the awards honor those who demonstrate that exceptional customer service is a measurable, repeatable, and commercially significant discipline.

About Business Intelligence Group

Business Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates more than 10 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women’s leadership. Unlike popularity contests, BIG programs use professional judging panels and objective scoring benchmarks to identify organizations, products, and individuals making real, measurable impact. Winners receive a complete promotional toolkit - including blockchain-verified credentials, press release support, social media assets, and featured placement across BIG’s global community of more than one million business professionals. For more information, visit bintelligence.com.

Contact Information

Marissa Barcza

Vice President, Go-to-Market & Growth

FluentStream

Contact via E-mail