Risotto Raises $10M Seed Funding to Automate the Help Desk

Risotto, the AI-native autonomous help desk, today announced $10M in seed funding led by Bonfire Ventures, with participation from 645 Ventures, Y Combinator, Ritual Capital, Surgepoint Capital, and former executives from Dropbox and HelloSign. Risotto integrates with an enterprises’ entire tech, IT, and communication stack to autonomously resolve internal support tickets in seconds. The company is already helping save thousands of hours a month at large enterprises that include Gusto, Jobber, ThoughtSpot, and Ironclad.

Enterprises Problem: Employee Support Built for the 1990s

Most companies still run internal support on systems designed before today’s SaaS sprawl and subsequent AI systems. Employees bounce between portals, forms, and email threads just to reset a password or get access to a tool. Support teams, such as IT & HR, spend their days triaging redundant questions, chasing context, and managing brittle workflows in legacy ITSM tools. Legacy players have tried to bolt on AI-automation for IT support, but often result in broken workflows and continuous manual intervention.

“Before Risotto, our team was buried in tier-1 support requests,” said Jose Izquierdo, Senior Director of IT at Gusto. “Now, Risotto autosolves 60% of our monthly support tickets. Employees get answers in chat in seconds, our queue is dramatically smaller, and my team finally has time for projects that move the business forward. They are saving us thousands of hours per month.”

Risotto’s Solution: Autonomous Employee Support for the AI Era

Risotto delivers a single, AI-powered support funnel for the enterprise, so employees never have to wonder where to go for help. The platform integrates across a company’s core systems, including chat (Slack, Microsoft Teams), ticketing (Jira, Freshservice, ServiceNow, etc), knowledge (Notion, Confluence, SharePoint, etc), and identity (Okta, Google Workspace). Risotto also connects with adjacent systems such as MDM platforms like Jamf, Kandji, and Fleet, HRIS tools (Workday, etc), and other enterprise applications to further bolster its abilities in the enterprise environment.

Powered by cutting-edge AI, Risotto autonomously resolves tickets by taking action on behalf of support teams, from simple tasks like password resets and software access to more complex horizontal workflows that gather context and take action across multiple tools, while continuously learning from every interaction. With the goal of never answering the same question more than once, more complex issues can also be intelligently advanced and escalated to the right teams with full context, enabling seamless collaboration with a 24/7 AI teammate while freeing support teams to focus on higher-impact work.

Key features include:

• Fast Setup, Minimal Change: Seamlessly integrate with core enterprise systems including ITSM and ticketing tools, native chat support (Slack, Teams, etc), HRIS, identity providers, and corporate knowledge bases to minimize change management and accelerate adoption.
  
  
• No-Code Workflow Builder: Extend Risotto with a powerful no-code workflow engine to build high-value horizontal workflows that span departments, systems, and business processes.
  
  
• Human-Like Support: Deliver conversational AI with multi-step troubleshooting and screenshot understanding for a natural employee experience.
  
  
• Contextual Intelligence & Advanced Reasoning: Provide context-aware answers real-time corporate data and resolve complex, multi-step issues autonomously
• Action-Driven Automation: Automate common tasks across identity, device management, access, and core support systems of record by taking action on behalf of IT, HR, and more.
  
  
• Continuously Learning Knowledge: Leverage a learning knowledge engine that improves over time and delivers up to 70% ticket automation.
  
  

Built by IT Veterans for IT Teams

Risotto was founded by Aron Solberg (CEO), Alex Confer (CIO), and Chris Paul(CTO), who together bring more than 30 years of experience building B2B SaaS and IT systems. Aron held engineering and product roles at HelloSign and Dropbox before serving as an enterprise product lead at Grammarly building AI-driven productivity tools. Alex led IT at HelloSign through its acquisition by Dropbox and later ran IT teams at Dropbox and oversaw IT Engineering at Gusto, where he saw firsthand how legacy ITSM AI solutions slowed teams down. Chris has spent roughly 25 years in software engineering, and previously worked as a staff software engineer at Square.Together the trio is building the AI-native help desk they always wished they had as operators on the front lines of IT.

“The old way of managing employee support is slow, repetitive, and frustrating for everyone involved,” said Aron Solberg, Co-founder and CEO of Risotto. “Our mission is to effectively automate the help desk as we know it. We aren’t just building a better ticketing system; we are building an autonomous agent that plugs into existing systems, understands context, performs complex horizontal enterprise workflows, and allows support teams like IT, HR, and RevOps to focus on higher value work.

“Internal support is still running on tools that were built before modern AI,” said Jim Andelman Co-founder and Managing Director at Bonfire Ventures. “Risotto is the first company we’ve seen that effectively automates the messy, real-world IT queue at true enterprise scale. Early results from enterprise customers like Gusto, who has now automated 60% of their help queue, and Jobber, who is now rolling out Risotto to 12 departments, show this can change how every company runs its help desk.”

Learn more about Risotto at https://www.tryrisotto.com/.

About Risotto

Risotto is the autonomous AI ITSM agentic platform built to resolve support tickets instantly for IT, HR, RevOps, and more. By integrating directly into existing corporate tools, Risotto automates up to 70% of Tier 1 support requests in hours, not months. Backed by Bonfire Ventures, 645 Ventures, and Y Combinator, and angels that include former executives from Dropbox and HelloSign, and founders from Gusto. Risotto is trusted by large enterprises including Gusto, Jobber, Thoughtspot, and Ironclad. For more information, visit www.tryrisotto.com.

Contact Information

Riley Munks

PR Advisor

Activate PR - https://www.activate-pr.com/

riley@activate-pr.com