Huawei and Partners Win 2025 Glotel Awards

At the 13th annual Global Telecoms (Glotel) Awards, Huawei earned the BSS/OSS Modernization Excellence Award with Safaricom Kenya, the Delighting the Customer Award with Telkomsel, and Highly Commended of Security Solution of the Year with China Mobile.

Hosted by Telecoms.com — Informa’s telecom industry media title — Glotel recognizes companies that make outstanding contributions to the evolution and transformation of the communications industry. The awards are a testament to Huawei’s and its partners’ innovation and business achievements in the intelligent operations landscape.

AI is becoming the driving force for intelligence in the OSS/BSS (Operations Support System/Business Support System) domain of operators. Safaricom partnered with Huawei to pioneer an AI-powered Idea-to-Cash (I2C) platform based on a CBS (Convergent Billing System). Leveraging generative AI models and asset accumulation in the telecom domain, I2C automates data-driven offer design, instant configuration and hyper-personalized marketing, using natural language commands. I2C has significantly improved the agility of services，shortened Time-to-market (TTM) from months to days, achieved 90% higher configuration accuracy than using manual configuration, conversion rates doubled compared to traditional campaigns, and resulted in significant ARPU growth on I2C-created offers. Moreover, I2C advances digital inclusion, identifies underserved users, and provides tailored solutions like data validity extensions and complimentary bundles.

In Indonesia’s competitive market, with 356 million mobile network connections and 125% mobile penetration, Telkomsel partnered with Huawei on AI-Augmented Digital Twins project. Leveraging Spatio-Temporal Digital Twin and LLM capabilities, Telkomsel enabled real-time OSS/BSS orchestration with Self-X functions for dynamic NPS (Net-Promoter-Score) monitoring, creating the industry’s first digital NPS measurement to integrate Network, Service, and Product NPS. The initiative delivered a 15% NPS uplift, 22% data usage increase through enhanced QoE (Quality-of-Experience), and 1.5% ARPU (Average-Revenue-Per-User) growth, driving significant revenue gains, demonstrating a pioneering new means of experience monetization.

Huawei and China Mobile built an intelligent operation and control capability for AI+BOSS, covering pre-event prevention, in-event control, and post-event auditing. We also developed and deployed a comprehensive “AI + Data Security” protection solution to enhance the overall data lifecycle security protection capabilities across the entire network, achieving data that is perceivable, controllable, visible, and traceable. Through this solution, China Mobile has achieved significant achievement in pre-event with sensitive-data classification and identification accuracy exceeds 99%, in-event with risk analysis completed within 30 seconds for normal operations and 12 seconds for high-risk operations, and in post-event with auditing efficiency improved by 95%.

With the rapid development of AI, intelligence operations have been integrated in the whole process of operators’ value chain, Huawei Services & Software is committed to working with global operators to actively embrace the new opportunities brought by intelligence. We aim to enhance business automation and deliver an exceptional user experience across more value scenarios along the user journey, jointly creating a path toward fully intelligent operations and unlocking new growth.