Anne Fenninger Appointed Head of Global Customer Satisfaction Citroën
- Anne Fenninger becomes Head of Global Customer Satisfaction for Citroën starting December 1st.
- New top management position created to highlight the absolute priority placed in customers’ satisfaction for the brand
Anne Fenninger will become Head of Global Customer Satisfaction for Citroën on December 1st. She will report to Xavier Chardon, Citroën brand CEO. This position has newly been created to emphazise the importance of the customer satisfaction within the brand Citroën.
[p"I am very pleased to welcome Anne as Head of Customer Satisfaction. This appointment reflects the proximity we need to have with our customers and our wish to help our networks to be able to respond the best to their expectations and needs. Anne’s strong experience within the Group in various positions, her collaborative skills, and her focus on the customers first are key to reinforce Citroen customers’ satisfaction. By placing Customer Satisfaction directly under my responsibility, we are affirming the central role that customer satisfaction plays at Citroën and the creation of this management position is aligned to our commitment already materialized by the implementation of an 8-years warranty on all our models in Europe since the beginning of the year" said Xavier Chardon, Citroën CEO.[/p]Anne Fenninger shared : « I am genuinely excited to join the Citroën team and drive the enhancement of customer satisfaction. Utilizing my collaborative skills, problem-solving abilities, and focus on putting the customer first, I am committed to supporting customer loyalty and, consequently, the success of the brand. »
Anne Fenninger is graduated from ESCP Business School Paris. She started her carrer at Peugeot brand in 1998 where she held various positions at Parts & Service before becoming in 2006 Communication Manager for Spain, Italy and Germany. In 2008, she was appointed On-line and Off-line manager where she was responsible of the international digital strategy of Peugeot brand.
In 2012, Anne Fenninger became Digital Strategy Manager for SIG (Service d’Information du Gouvernement) before joining DS Automobiles in 2014 as Head of Sales Funnel & Digital Manager.
Since 2018, Anne Fenninger holds Group responsibilities as, successively, Head of Training, Head of Data and Software Academy and Marketing Director for Connected Services, position she currently holds.
Citroën
Since 1919, Citroën has been creating cars, technologies and mobility solutions to respond to changes in society. Bold and innovative, Citroën places serenity and well-being at the heart of its customer experience and offers a wide range of models, from the unique Ami, an electric mobility solution designed for the city, to saloons, SUVs and commercial vehicles, most of which are available in electric or hybrid versions. A pioneer in services and customer care for both private and professional customers, Citroën is present in 101 countries and has a network of 6,200 sales and service outlets worldwide.
For more information about Citroën, visit the media site https://fr-media.citroen.com.
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