Hoteliers Continue to Trust Oracle to Boost Operations and Guest Satisfaction

The hospitality industry—from the biggest names in hotels to single property resorts—are increasingly choosing the Oracle Hospitality Cloud platform to supercharge their operations, elevate guest and staff experiences, and gain a data-driven advantage over the competition. In the last fiscal year¹, Oracle has seen more than a 31% year-over-year increase in properties using OPERA Cloud PMS, including 3,500 properties now benefiting from OPERA Cloud Central. Leading brands adopting or expanding their use of OPERA Cloud include Absolute Hotel Service, Hyatt, Omni, Orascom Hotels Management, Rotana, and Sercotel.

OPERA Cloud is a composable, unified hospitality platform that enables hotels, resorts, and casinos to streamline operations and drive growth. With embedded AI workflows, the platform helps hoteliers enhance automation, boost efficiency, and leverage data intelligence across properties—all with a focus on maximizing revenue. To see the OPERA Cloud platform in action visit HITEC booth #4015 on June 16-19th.

“In today’s hospitality landscape, especially for independent and economy limited-service providers, hoteliers must navigate the art of balancing guest satisfaction with operational excellence and profitability,” said Laura Calin, senior vice president, Oracle Hospitality. “From personalized upselling and loyalty programs to efficient events management and diverse partner integrations, OPERA Cloud and its embedded AI workflows empower hoteliers to optimize their operations, delight guests, and ultimately thrive in a competitive market. The proof is in our rapid growth and the success stories of our valued customers.”

Recent highlights in the Oracle Hospitality OPERA Cloud platform include:

• Oracle OPERA Cloud Central: In the past fiscal year1, 20 new hotel chains have added OPERA Cloud Central. The offering unifies hotel enterprise functions including reservations, sales, loyalty, and distribution, within a single platform and user interface. It reduces duplication of effort and equips corporate and regional teams with real-time data, enabling more agile decision-making that helps improve guest experiences, drives efficiency, and supports scalable brand growth across properties.
• Oracle OPERA Cloud Mobile: This staff-facing, user-friendly mobile application is available in 12 languages and offers a range of enhancements to simplify daily tasks and enhance on-the-go productivity across hotel operations. Powered by progressive web application technology, the app enables staff to manage reservation details and room statuses, while interactive task management enables housekeeping attendants to create, view, or resolve maintenance requests.
• OPERA Cloud - Simphony Integration: This advanced integration enhances current capabilities, providing real-time access to unified hotel guest profiles, individual dining preferences, and loyalty information. It empowers staff with insightful data, enabling them to offer unique guest experiences through a single intuitive interface on workstations, tablets, or mobile devices. For example, a guest’s special dietary needs or food allergies entered at hotel check-in are instantly available to restaurant staff, enabling a personalized dining experience without additional manual input. This streamlined integration not only simplifies operations but also enhances guest satisfaction, making it a true differentiator.
• GloriaFood for the hotel industry is a freemium digital ordering platform that seamlessly integrates with OPERA Cloud enabling guests to easily order food and drinks from any dining location and charge purchases to their rooms. With restaurant menu access through a QR code, mobile app, or a website, guests can enjoy a contactless and convenient ordering experience from anywhere.
• Oracle OPERA Guest Engagement and Merchandising powered by Nor1 PRIME: In the past fiscal year1, Guest Engagement and Merchandising generated almost $300 million in guest upsell demand for the global hotel industry. The solutions leading AI merchandising  capabilities have also been embedded directly into OPERA Cloud’s check-in path, resulting in an uplift of 20% in upsell revenue. With reservation screens automatically generating real-time personalized offers such as room upgrades, amenities, and services throughout the pre-arrival and check-in process, brands can use in-path upselling to generate revenue and provide a customized stay for guests.
• Oracle Payments increased gross processing volume by 1,000% while saving customers an average of 5% annually in processing and gateway fees in FY25.1 Fully embedded with OPERA Cloud and Simphony Cloud, Payments delivers exceptional value to hotels while enabling guests to transact with the latest digital payment options. And Payments simple transparent fixed-rate model reduces the complexity of interchange fees, making forecasting, and budgeting easier and more accurate.
• Oracle Hospitality Integration Platform (OHIP) now features more than 1,200 partners who are actively building integrations, including over 650 that are currently live on the Oracle Cloud Marketplace. One of the largest libraries in the hospitality industry, these OHIP integrations support automation, efficiency, and sustainability to help hotels increase revenue.

¹ Oracle’s recent fiscal year ran June 1, 2024 to May 31, 2025

Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.