VOICE-NO! Brits call time on long voice notes

• Brits call for voice notes to be capped at two minutes after research reveals the nation is suffering from VNF – Voice Note Fatigue Voice notes are a core way that 

• Brits keep connected as 71% say it helps them to strengthen emotional connections, but admit they struggle with the length and frequency

• Filler words, muffled voices and multiple voice notes noted as the top pet peeves

• The study was commissioned by Sky Mobile, who are keeping people connected however they communicate, with flexible data plans and 99% coverage

Voice notes are booming but so is Voice Note Fatigue (VNF) as a new study reveals whopping six-in-ten Brits (62%) say they have experienced ‘VNF’ due to the high volume of audio messages they receive. 

Voice notes are booming but so is Voice Note Fatigue (VNF) as a new study reveals whopping six-in-ten Brits (62%) say they have experienced ‘VNF’ due to the high volume of audio messages they receive. 

More than one in ten (14%) say they receive over 10 voice notes a day, while 44 per cent say they listen to voice notes on double speed due to the amount of time they take up.

A poll of 2,000 mobile phone users, commissioned by Sky Mobile, suggests Brits love sharing voice notes but struggle to keep up with the length and frequency of messages we receive, leading to Voice Note Fatigue. 

Almost three-quarters (73%) of Brits say they like to use voice notes because they are a quick, expressive, and heartfelt way to stay in touch, while 71% say it helps them to strengthen emotional connections with loved ones.

Over three-quarters of Brits agreed they enjoy sending voice notes because it’s easy to send a message hands-free (76%), they feel like a phone call without the pressure (68%) and 65% cited they are more efficient. 

Despite this, the study revealed a growing sense of frustration amongst mobile phone users, as filler words, muffled voices and multiple voice notes noted as the main frustrations when it comes to sending and receiving voice notes, with the average Brit calling for the messages to be capped at two minutes.  

Additionally, over one in ten (14%) admit they’d call for the talking message to be banned altogether with a further 14% dreading listening to them, and a third confessing sending voice notes is a dating turn-off.  

1. Top 10 voice note pet peeves:  
2. Muffled messages/background noise – 54% 
3. No clear point or rambling – 51% 
4. Over-use of fillers e.g. ‘uh’s’ ‘yeahs’ ‘like’ – 44% 
5. Talking too fast/slow – 42% 
6. Monologue messaging – someone sending a message without acknowledging the recipient – 39% 
7. Repetition – 38% 
8. Over apologising – 36% 
9. Serial sending (leading to constant notifications) – 36% 
10. Message interruptions – 34% 
11. Receiving an overly long voice note – 32% 

An overwhelming 91% would rather send than receive a voice note, indicating poor voice note etiquette might be the real issue.

When it comes to our listening habits, 66% say they avoid listening to voice notes in public, citing privacy concerns. 38% say they often have to listen to a message twice because the sender hasn’t got to the point quick enough, and a further quarter (25%) say they find it annoying when it stops and starts.

A quarter (23%) say they regularly receive voice notes longer than five minutes, with the average voice note being clocked at three minutes.  

The study also found that 61 per cent of Brits believe voice notes to be a ‘lazy’ form of communicating, with 34% saying they have received voice notes that are just three words long and 16% receiving voice notes consisting of just one word which rises to 31% amongst 18–24-year-olds. 

Interestingly, 25–44-year-olds prefer communicating via voice notes then a phone call, with over half (56%) of 18–24-year-olds preferring to pick up the phone than record a voice note. This rises to 65% and 69% percent when it comes to those 45-54 and 65+ respectively.  

Voice notes can be a great way to communicate, but not everyone gets it right. Sky Mobile have pulled together an etiquette guide to help Brits avoid Voice Note Fatigue: 

Do:  

• Keep it brief. Aim for a maximum of two minutes and remember people don’t have time for a podcast.  
• Be clear and to the point. Rambling and filler worlds are major turn-offs. Get to the point quickly.  
• Speak clearly and enthusiastically. Muffled audio and monotone delivery make it hard to engage with your message.  
• Be mindful of background noise. Nobody wants to hear your dog barking or the train announcements in the background. 

Don’t: 

• Send endless voice note chains. Multiple short messages create notification overload and can be frustrating to listen to. 
• Overuse voice notes. While convenient, sometimes a quick text is all you need. 
• Send overly long voice notes. Anything over five minutes is pushing it! 
• Monologue message. Acknowledge the recipient and engage in a two-way conversation. 
• Be afraid to switch it up. Sometimes a phone call is the best way to connect and have a more engaging conversation.  

Ben Case, Managing Director of Connectivity at Sky, said:   

[i"Voice notes began as a quick shortcut, but now they’re turning into podcasts! Whichever way our customers choose to communicate, with Sky Mobile they’ll enjoy flexible data plans and 99% coverage, so people can stay connected in a way that suits them"[/i]

With Sky Mobile’s Piggybank, you can save any unused data to use when needed most, and the Mix benefit easily lets you make your data plan bigger and smaller to suit you, so you can spend less on what you need and more on what you want.

For more information please contact: sky@taylorherring.com 

Sky Mobile network benefits at a glance:  

• 99% network coverage  

• Roll – roll your spare data into your Sky Piggybank for use when you need it  

• Piggybank – share spare data in your Sky Piggybank with up to seven SIMs on your account or exchange it for rewards  

• Watch – enjoy hours and hours of streaming on Sky apps such as Sky Go, Sky Sports and more, without using your data allowance  

• Mix – Change your data plan whenever you like to suit your needs  

• Swap – swap to a new phone or tablet whenever you want, before your contract ends  

• Text to Switch – simply text PAC to 65075 to get your switching code. We’ll take care of the rest 

Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile.

In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it.  

That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people.  

Sky is owned by Comcast Corporation, a global media and technology company.