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American Express Travel Celebrates a Legacy of Exceptional Service

Courtesy of American Express
Courtesy of American Express

When booking a trip with American Express Travel®, travelers have the backing of the company’s global network of Travel Consultants who deliver expertise and planning across hotel stays, flights, cruises and destination experiences.

American Express has been a part of the travel industry since 1915 and for decades, the company’s global travel offices became customers’ “home away from home” where they could send letters, exchange currency, cash and purchase Travelers Cheques, and receive personal assistance during challenging times. Today, American Express Travel® has evolved and continues to deliver world-class service and enhance the global travel experience for Card Members.

This month, American Express Travel celebrated 50 years of the Pacesetters award, a program that recognizes the company’s top performing Travel Consultants as “Pacesetters” who have helped book unforgettable trips and experiences for our Card Members around the world.

“What it means to be a Pacesetter has evolved over the last 50 years. What has not changed is our Travel Consultants’ dedication to going above and beyond to bring Membership to life, every day, ensuring we provide premium service to our global customers during each interaction,” said Lupita Cuesta, Senior Vice President of American Express Global Travel & Lifestyle Servicing. “Today, our winners are the epitome of American Express, using innovation and expertise to help back our customers.”

“American Express Travel’s legacy is grounded in innovating to deliver for our Card Members as they book and take trips,” said Audrey Hendley, President of American Express Travel. “This evolution continues through our Travel Consultants and the work they do with our incredible partners, who have the same goals of pushing the industry forward as we do, to bring dream trips to life.”

Below, several of the 2024 Pacesetter winners share what being a Travel Consultant means to them, as well as their top travel tips.

“When helping Card Members book travel, I always recommend that they check their passport. Nothing is worse than discovering that your passport is expired or will expire soon, as you’re on your way to the airport,” said 20-time Pacesetter winner Ray B.

“I love the opportunity to craft personalized travel experiences and help create lasting memories. The number one travel tip I always share, with both Card Members and friends, is to embrace spontaneity and seize every opportunity for exciting adventures and memorable experiences while exploring new destinations,” said first-time Pacesetter winner Btissame D.

“My tip for travelers is to always purchase travel insurance! Depending on how much you travel, that could mean buying a yearly plan or a single trip purchase. You just never know when you are going to need it,” said two-time Pacesetter winner Marcus L.

“I love helping Card Members make their bucket list vacations a reality. I work with them to create their dream itinerary while removing the stress that often comes with planning a trip alone,” said first-time Pacesetter winner Sofia P. “I always tell them to enjoy every moment, from planning to returning home, and of course that American Express is here to help as part of their journey!”

To learn more about American Express Travel, visit here.

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