DevRev Appoints Áthila Armstrong as Head of Design to Enhance AgentOS Platform and Apps

DevRev, a leading AI startup for customer support and product teams, today announced the addition of Áthila Armstrong to the company’s leadership team. Joining as the Head of Design, Armstrong brings 20+ years of leadership experience in visual, user interface, and interaction design.

“The way we interact with computers is rapidly changing with the advancements in AI and I’m excited to help shape a new way of how we engage with them,“ said Áthila Armstrong, Head of Design at DevRev. ”I believe in DevRev’s mission to empower developers to build customer-centric products, and I’m ready to build a team that will assist them in creating an exceptional AI-powered product experience for users that will make DevRev an even more beloved brand"

Armstrong has directed design teams for notable design-driven brands including Airbnb and Meta, leveraging a robust approach to develop products, services, and brand identities that powerfully impact business outcomes.

Most recently, Armstrong led experience design at Airbnb and played a pivotal role in shaping the Airbnb experience customers know today. During the company’s growth stage, he led initiatives such as the redesign of the Design Language System, which led to a transformation of the Airbnb digital experience. Simultaneously, he served as the director and design leader for the company’s DLS (Design Language System). Prior to that, Armstrong was responsible for leading the design team at Meta that introduced new features like the Facebook AR Camera and Platform, Facebook AR Studio and Facebook Stories in addition to a series of improvements to the company’s main products.

“At DevRev, we’re taking cues from consumer apps to make our software fast, personalized, and accurate,” said Dheeraj Pandey, CEO and Co-Founder of DevRev. “With Áthila’s leadership and his deep experience, we’re changing the way support and product teams work by connecting them to the product, customer, and AI agents. This means humans will have to do less, but be better with customers and more productive; we’re giving teams back their nights and weekends.”

Armstrong will lead DevRev’s Product Design, MarCom, and User Research teams, shaping new AI tools, including AI agents, that redefine the integration of support, product management, and software development. This strengthened focus on merging AI with superior product design will result in a fast, intuitive and connected platform to fuel the growth of the next generation of SaaS companies.

To learn more about DevRev, visit https://devrev.ai/.

About DevRev:
Founded in October 2020 and headquartered in Palo Alto, California, DevRev has reshaped the SaaS and tech sectors by securing over $85 million in Silicon Valley’s largest seed funding from investors like Khosla Ventures and Mayfield. Under the leadership of Dheeraj Pandey, former CEO of Nutanix [NASDAQ: NTNX] and Adobe [NASDAQ: ADBE] board member, and Manoj Agarwal, former SVP of Engineering at Nutanix, the company integrates its AI-native search, automation, and analytics platform into a fast, mobile-native application experience for product and customer teams. This integration simplifies operations by blending multiple business applications, enhancing collaboration, workflows, and analytics to accelerate product development and reduce customer churn. DevRev’s GenAI design has helped 1000s of organizations serve their customers 5x faster by bringing customer interactions, tickets, and incidents together with feature prioritization.

Contact Information

Abigail Campell

Senior Account Manager

VSC on behalf of DevRev

devrev@vsc.co