FedEx Launches Picture Proof of Delivery for Residential Deliveries in Japan

FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, launched Picture Proof of Delivery (PPOD) for express residential deliveries in Japan. The service is a testament of the company’s continued efforts to digitize its services and improve the customer experience while supporting e-commerce growth in Japan.

Customers will receive a photo showing the exact location of their package once it is delivered to their doorstep. The picture will be visible on their tracking notifications or by tracking their package on the FedEx website and FedEx Mobile app. PPOD is a convenient and free delivery service option and will not require enrolment, an account or login. In Japan, PPOD will be offered to recipients who, when contacted by phone from a FedEx courier, have consented to doorstep delivery without a signature.

Streamlining last-mile delivery operations and reducing redelivery rates is vital to maintaining Japan’s logistics services and network in a sustainable manner. The Japanese government is encouraging logistics businesses to implement initiatives which will help to cut the country’s overall redelivery rates down to 7.5% during FY2025 (April 2025 to March 2026).[1] Since consumers may not always be home to receive their deliveries, residential shipments can be delivered to the recipient’s doorstep without a signature. With PPOD, e-commerce consumers can have peace of mind knowing that their packages have been delivered with real-time visual confirmation.

“Today’s startups and small businesses need seamless logistics solutions to be successful,” said Kei Alan Kubota, managing director of FedEx Express Japan. “For e-commerce retailers in particular, delivery is a critical component of the customer experience. FedEx is providing businesses of all sizes with digital solutions that help streamline their business processes. This differentiated solution will provide an added layer of assurance for e-tailers, as well as boost consumer confidence in performing future purchases.”

FedEx has been strengthening its e-commerce offerings for e-merchants and consumers by making it easier for e-tailers to access our services and solutions that make order fulfillment more efficient. The company enhanced its Ship Manager platform so e-tailers can create shipments and paperwork directly from their online orders, which allow them to manage orders more efficiently, saving time. FedEx Delivery Manager enables recipients expecting inbound shipments to receive delivery notifications, chat with FedEx directly, and manage redirect options with the click of a button.

[1] Ministry of Land, Infrastructure, Transport and Tourism, August 2023