FluentStream Honored for Providing Exceptional Customer Service

FluentStream, the cloud communications provider for small and midsize organizations, announced today it has won the Business Intelligence Group’s Excellence in Customer Service Award for its efforts to transform the customer experience in today’s online-driven economy. Additionally, FluentStream was named Front-Line Customer Service Team of the Year in the 2024 Stevie® Awards for Sales & Customer Service, earning silver.

FluentStream’s cloud communications platform offers customers more than 100 features, including cloud-based calling, conferencing, and remote system administration. The company’s industry-leading approach to support is a significant competitive differentiator, offering live agent service via US-based employees available 24/7/365. Other cloud communication providers outsource or automate much of their customer support processes, contributing to NPS (Net Promoter Score) numbers ranging from -10 to 20. Comparatively, FluentStream has achieved an average NPS of 46 and a CSAT (Customer Satisfaction) score of 9.7 out of 10.

According to one customer, “We consider FluentStream in a league of its own for several reasons,” said Dr. Jetan Patel, owner of Bristol Dental. “FluentStream’s customer service and reliability are infinitely better than what we experienced with competing national providers. They also offer features, such as Call Transfers and Custom Voicemail Boxes with Advanced Call Routing, that simply weren’t available to us through other service providers. FluentStream worked with us to tailor their communications platform to fit our unique operations and support us as we expand. We’re thrilled with FluentStream’s attention to our unique communication needs.”

In addition to its always-available Support team, FluentStream offers customers a mobile app that allows them to communicate and collaborate regardless of their location. Phone administrators can manage their FluentStream services from an easy-to-use web portal or FluentStream Admin, an app that provides business owners and operational managers complete control of their business phone system while working remotely.

“We are honored to be recognized by the Business Intelligence Group and the Stevie Awards for our unwavering commitment to delivering an exceptional customer experience,” said Cass Gilmore, CEO of FluentStream. “Effective customer service starts with having knowledgeable employees who enjoy what they do and genuinely care about helping others. This foundation has allowed FluentStream to foster a customer-centric culture, ensuring the success of our valued customers.”

To learn more about FluentStream’s business communication services, visit https://www.fluentstream.com/products/features/ or contact us at sales@fluentstream.com.

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. For more information, visit www.bintelligence.com.

About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

About FluentStream
FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has recognized FluentStream as one of the fastest-growing private companies for six consecutive years, and BuiltIn named FluentStream one of the best places to work. For more information, visit www.fluentstream.com and connect on Linkedin.

Contact Information

Marissa Barcza

Vice President, Sales & Success

FluentStream

Contact via E-mail