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Avaya Releases its Annual Sustainability Update, Announces Validation of Near-Term Emission Reduction Targets by the Science Based Targets initiative (SBTi)


 Avaya, a global leader in customer experience solutions, announced the release of its latest Sustainability Update, highlighting the company’s initiatives and progress toward making a positive impact in our communities and bringing sustainable benefits to all our stakeholders.

Avaya joins over 3,400 companies worldwide who are leading the way to a low carbon future by setting emissions reduction targets grounded in climate science through the Science Based Targets initiative (SBTi). Avaya’s near-term emission reductions targets were approved by SBTi in August 2023, specifically, the company’s commitment to reduce absolute Scope 1 and Scope 2 GHG (greenhouse gas) emissions 50 percent by fiscal year 2030 from a fiscal year 2020 base year and reduce scope 3 GHG emissions from use of sold products 55 percent per million USD gross profit within the same timeframe.

[p"At Avaya, we recognize that our reach extends beyond providing innovative solutions for our customers and partners,” said Reeva Kymer, Director of ESG and Philanthropy, Avaya. “Sustainability means developing better experiences for everyone – be it our employees, stakeholders, or the wider global communities we serve. We remain focused on our dedication to effect positive change driving us to craft solutions to address not only business complexities but also the broader needs of society.”[/p]

Highlights from the latest Sustainability Update include:


  • Avaya remains committed to environmental sustainability, doing its part to combat climate change, identifying opportunities to reduce the environmental impact of the company’s activities, solutions and services, and facilitating the return and end-of-life management of electrical and electronic equipment, batteries, and packaging. As part of the company’s commitment to mitigating the worst effects of climate change, Avaya set science-based emission reduction targets that were recently validated by the Science Based Targets initiative. Avaya will begin reporting against these targets in their next report.


  • Giving back to local communities has always been central to Avaya and the company and its workforce continually seek innovative ways to amplify their impact. In support of Avaya’s 8th annual Month of Giving – a spirited initiative that brings together Avaya employees, suppliers, and partners from around the globe who donate their time, money, and energy to make a difference in their local communities – the company launched a volunteer time off policy. This policy fosters community impact and drives employee engagement, giving employees eight hours of paid time off per year to volunteer at an approved non-profit organization.


  • Providing a platform and safe environment for employees to learn and grow together is vital to Avaya’s Inclusion principle. Avaya launched a new leadership training program and a revamped global employee recognition program. The company launched Avaya United, the official shared voice for Avaya’s diversity, equity, inclusion, and belonging (DEIB) initiatives. Led by CEO, Alan Masarek, it serves as the thought leadership hub where representatives from each of Avaya’s Employee Resource Groups — Avaya United Communities — come together to spearhead collective action, set and support DEIB objectives, track progress against the company’s commitments and create an environment where people can thrive.


  • Avaya is dedicated to nurturing customer relationships by continually enhancing trust. With the introduction of the Avaya Trust Center, customers have amplified transparency regarding Avaya’s policies, practices, and technologies. This ensures that customers can confidentially maintain the security, compliance, and privacy of their data across Avaya products and services.


  • Avaya remains committed to responsible procurement throughout the company’s value chain. The company continues to actively work on supply chain strategies that will strengthen its resilience and promote supplier diversity. And although Avaya is now a privately held company that is no longer bound by SEC (Securities and Exchange Commission) regulations, the company continues to conduct robust due diligence. The company’s annual Conflict Minerals Report describes how these efforts align to the Organization for Economic Co-operation and Development (OECD) Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.

Given Avaya’s ongoing transformation over the past year, the company will resume publication of a full sustainability report in early 2024 with the report for its fiscal year 2023.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Statement Regarding Forward-Looking Information

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. Such factors include, but are not limited to: the Company’s ability to maintain relationships with suppliers, customers, employees and other third parties and regulatory authorities; market opportunities may not develop for the Company’s solutions and services in ways that the Company anticipates and the Company may not succeed in developing new innovative solutions and services to keep pace with rapidly changing technology, evolving industry standards and customer preferences; the impact and timing of any cost-savings measures and related local law requirements in various jurisdictions; the effectiveness of the Company’s internal control over financial reporting and disclosure controls and procedures, and the potential for additional material weaknesses in the Company’s internal controls over financial reporting or other potential weaknesses of which the Company is not currently aware or which have not been detected; and the impact of litigation and regulatory proceedings. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.

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