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Customers Have Spoken: Gartner® Peer Insights™ Names BlackBerry a 2023 Customers’ Choice for Endpoint Protection Platforms

Large enterprise and midsize enterprise customers from around the world recommend BlackBerry’s AI-based security platform


 BlackBerry Limited (NYSE: BB; TSX: BB) announced it has been named a 2023 Customers’ Choice for endpoint protection platforms (EPP) by Gartner® Peer Insights™. This follows the company being named the 2023 Customers’ Choice for the Unified Endpoint Management (UEM) market by Gartner® Peer Insights™.

BlackBerry’s EPP platform, CylanceENDPOINT™, is the industry’s first AI cybersecurity solution and the industry’s first predictive cybersecurity solution. The company recently released the next generation of its patented Cylance® AI engine, marking a significant leap forward in predicting cyberattacks for proactive cyber defense to prevent more cyberattacks than ever before. Predictive cybersecurity is critical for emerging cyber risks and seen as the future of cybersecurity.

“Our customers are at the heart of everything we do at BlackBerry, and we are honored to receive this meaningful acknowledgement from them. We are delighted to be named 2023 Customers’ Choice for both EPP and UEM by Gartner Peer Insights,” said Nathan Jenniges, Senior Vice President and General Manager, BlackBerry Spark. “BlackBerry has held the trust of the market for almost 40 years. We enable enterprises around the world to enjoy peace of mind in their data security and business operations because of our continuous commitment to innovation and our best-in-class products and experiences.”

Gartner Peer Insights also revealed that customers across large enterprise and midsize enterprise, from every region around the world, named BlackBerry a Customers’ Choice for EPP platforms. BlackBerry is just one of three players to accomplish this distinction.

Overall, 90 percent of customers said they would recommend BlackBerry’s EPP platform, CylanceENDPOINT, across Sales Experience, Product Capabilities, Deployment Experience, and Support Experience, based on 213 reviews as of June 30, 2023.

Statements from customers included:

Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, can also complement expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing, and operating a solution.

To read the full report, Gartner Peer Insights ‘Voice of the Customer’: Endpoint Protection Platform Tools, visit To learn more about BlackBerry’s AI-based cybersecurity platform, which has unfailingly protected businesses and governments worldwide from cyberattacks since its inception, with a multi-year predictive advantage, visit

To experience BlackBerry’s comprehensive portfolio of IT and IoT solutions, including BlackBerry® UEM, register for BlackBerry Summit, the technology event of the year, being hosted in New York on October 17, 2023. To register, explore the agenda, and learn more, visit


Gartner, Voice of the Customer for Endpoint Protection Platforms, By Peer Contributors, 18 September 2023.

Gartner, Voice of the Customer for Unified Endpoint Management Tools, By Peer Contributors, 30 January 2023.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, PEER INSIGHTS is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.


About BlackBerry
BlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including over 235M vehicles. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety, and data privacy solutions, and is a leader in the areas of endpoint security, endpoint management, encryption, and embedded systems.  BlackBerry’s vision is clear - to secure a connected future you can trust.

For more information, visit

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