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Report: IBM Scores Strong in Telecommunications Management Software


IBM (NYSE: IBM) continues to gain momentum in telecommunications management software with today’s announcement of high scores in a new Gartner Dataquest scorecard report [1]. According to the independent analyst firm report on Operation Support Systems (OSS), IBM ranked ’strong’ and ’very strong’ in several key areas including ’product and service,’ ’market understanding,’ ’sales strategy’ and ’market responsiveness and track record.’

According to the Gartner Dataquest report, the OSS market was worth $21.5 billion in 2006, and IBM scored overall as a ’strong’ OSS vendor.

“We believe this report confirms that IBM’s combination of Vallent with Netcool and the rest of the Tivoli portfolio gives IBM one of the most comprehensive service assurance software suite in the industry,” said Craig Farrell, CTO of Netcool for Tivoli Software at IBM.

The independent analyst firm report states, “OSS will remain a major focus area for carriers moving toward next-generation service delivery environments. However, carriers’ approaches to OSS will shift from the traditional organization in silos to fully amalgamated systems that are part of a cohesive multi-service environment.”

IBM is capable of helping service provider clients manage services end-to- end -- across wireline, wireless, IP, and IT infrastructure; from availability, performance, service quality, and customer perspectives; and over an extremely wide array of third party equipment and applications.

About IBM Tivoli Netcool Software

IBM Tivoli Netcool software has been selected by more than 1,000 service providers globally, including all 20 of the Top 20 carriers. The software enables service providers to help to ensure quality, reduce operational costs and speed time to market for service providers. Vallent further extends IBM’s ability to help service providers address emerging opportunities in next-generation network transformation, fixed/mobile convergence, and IP Multimedia Subsystem (IMS) deployment. The combination of Tivoli Netcool and IBM’s service management technology provides customers with a comprehensive approach for reducing the complexity of their network requirements, lowering operational costs and addressing compliance.

For more information about Tivoli Netcool software, visit


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