Savvy Brits turn to sustainability to save

• New study from Aviva¹ reveals more than two fifths (43%) of Brits are recycling or up-cycling existing items, while 42% are repairing possessions themselves, rather than replacing them.
• Just under 7 in 10 UK adults (69%) would rather fix an item in their home if it was damaged or broken, rather than buy a new one.
• Conserving cash is one of the main reasons for these repairs. More than half (57%) of UK adults are interested in repairing items to save money.
• Nearly a quarter (23%) of Brits have also taken to repairing instead of replacing, because of the cost of living - up from 18% in 2022.

Millions² of consumers are ramping up repairs as they combine sustainability with saving, a new study from Aviva reveals.

The survey of 2,000 UK adults finds that more than two fifths (43%) of Brits are recycling or up-cycling existing items, while 42% are repairing possessions themselves, rather than replacing them. A similar number - 40% - of Brits are buying pre-owned items instead of new.

And these figures could be set to rise. The research suggests just under 7 in 10 UK adults (69%) would rather fix an item in their home if it was damaged or broken, rather than buy a new one.

Conserving cash is one of the main reasons for these repairs. The Aviva research found that overall, more than half (57%) of UK adults are interested in repairing items to save money, with nearly a quarter (23%) of Brits taking to repairing instead of replacing, because of the cost of living up from 18% in 2022.

The research also suggests just over a quarter (26%) of Brits are now buying pre-owned items to curb their spending as a result of the cost of living, rather than purchasing new, an increase of nine percentage points since 2022 (17%).

Shift towards sustainability

But it isn’t just the cost-of-living influencing people’s buying and repair habits. According to the research, more than a quarter (26%) of Brits say they are trying to be more sustainable. Almost a quarter 24% of adults think that buying second-hand is more economical than buying new, and just over a fifth of adults (21%) are worried about waste.

Societal influences are also playing their part in the upward trend of repairing, recycling, and thrifting in recent months. 1 in 9 (11%) UK adults have been encouraged by family and friends to repair, recycle, and buy pre-owned items, while 9% of Brits have seen influencers purchasing second-hand belongings and/or repairing their possessions.

Make do and mend

When it comes to mending belongings, more than three quarters (77%)³ of Brits would like to learn the skills to repair more items, with nearly 1 in 5 (19%) saying that they have increased repairing their items in recent months as they enjoy trying to repair things.

The research found that the items people are most likely to try fixing are clothing (47%), furnishings and furniture (both 32%) alongside children’s toys and baby items (26%).

Small electrical appliances are also on the agenda for repair, with just over 1 in 5 people (21%) feeling confident enough to mend things like a kettle, a toaster, or a pair of hair straighteners. Some Brits are even turning to online videos to help them mend their items.

But when it comes to big ticket items like TVs, fridges, computer equipment and phones, Brits are more likely to reach out to a professional to help with repairs. Half (50%) of Brits would ask an expert to fix large electrical appliances, while 42% would do the same for a phone or tablet.

However, 15% of Brits aren’t confident that they could make any simple repair themselves - and in an ironic turn of events, half (50%) of UK adults have even tried to repair an item but made it worse.

Looking to the future

Brits are also predicting that their habits will continue to look different in the future as they look for ways to manage the cost of living.

More than a third (38%) of people expect to buy more pre-owned items than new, a similar number (36%) expect to recycle and up-cycle existing items more often, while 34% expect to repair items themselves rather than replace them.

Aviva’s property claims team uses a variety of methods to help customers to repair items when making a claim and over the last 12 months has rescued 750⁴ smartphones through its UK claims process. Aviva is also able to offer repair on 25%⁵ of accidental damage claims for jewellery and watches.

Kelly Whittington, Property Claims Director at Aviva, said:

“Our research suggests people are becoming more inclined to repair, renovate and recycle as they look to live sustainably as well as save cash.

“For Aviva, being able to repair items such as phones and jewellery is a huge win for our customers as these items often have a sentimental value – so when they make a claim, we can consider repairs as well as replacements. Repairs also contribute to global sustainability efforts by reducing waste and items going to landfill and reducing the consumption of precious metals and stones.

“While it is fantastic to see the enthusiasm for Brits repairing goods themselves, we urge people to only tackle repairs they are confident they can do safely. We also encourage Brits to check whether they can claim for repair with their home insurers who, like Aviva, will often have professional repair teams on hand for items that are more difficult to mend or professional cleaning teams for items that need professional cleaning.”

-ENDS-

_{¹ Aviva (Repairs) survey 2023. The research was conducted by Censuswide, among a sample of 2,002 Nat Rep consumers (16+). The data was collected between 28.07.2023 - 31.07.2023. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct which is based on the ESOMAR principles.}

_{² This data was extrapolated from the 5% increase in Brits repairing instead of replacing – 5% of the UK population is ~ 2.67 million (ONS 2021 midyear estimates)’
(Calculation - 53,353,665 * 0.05 = 2.67 million} 

_{³ Yes, possibly’ and ‘Yes, definitely’ answers combined for Q13}

_{⁴ Aviva internal data over the last 12 months}

_{⁵ Aviva internal data over the last 12 months}

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Notes

• We are one of the UK’s leading Insurance, Wealth & Retirement businesses and we operate in the UK, Ireland and Canada. We also have international investments in India, China and Singapore.
•  We help our 18.7 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
• We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2022, we paid £23.2 billion in claims and benefits to our customers. 
• Aviva is a market leader in sustainability. In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. This plan means Net Zero carbon emissions from our investments by 2040; setting out a clear pathway to get there with a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030.  Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition and action at www.aviva.com/sustainability
• While we are working towards our sustainability ambitions, we acknowledge that we have relationships with businesses and existing assets that may be associated with significant emissions. More information can be found at https://www.aviva.com/sustainability/climate/
• Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
• As at 30 June 2023, total Group assets under management at Aviva Group were £358 billion and our estimated Solvency II shareholder capital surplus was £7.8 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
• For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us