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Aviva pays £374 million in Group Protection claims during 2022

  • Growing numbers of employees access early intervention support
  • Aviva to launch its first Group Protection claims report
  • More than £1 million paid every day to employees and their families through Group Protection policies
  • 82% of employees helped by Aviva’s rehabilitation service remained in or made a successful return to work 

Aviva paid £373,949,994 in Group Protection claims to 7,273 employees and their dependants in 2022 and has announced that it will be launching its first Group Protection claims report.

Last year’s Group Protection claims payment is the equivalent of paying out more than £1million to employees and their families every day across group income protection, group critical illness and group life insurance claims.

More than half of the claims in 2022 were for group income protection, where Aviva has recently expanded its dedicated specialist claims pathways to support more employees with specific conditions. The total number of employees supported with early intervention and rehabilitation last year increased by more than 50% compared to 2020, with more than four in five (82%) of employees staying in or making a successful return to work.

Aviva’s new report, due to be published later this month, will also reveal that Aviva has paid more than £1.09 billion in Group Protection claims over the last three years.

Together with the recently announced Individual Protection claims figures, Aviva paid more than 57,800 claims to protection customers and their loved ones last year, totalling more than £1.4 billion.

Group Income Protection

For Group Income Protection claims, more than £96.1 million was paid in benefit to just over 4,700 claimants, with an average amount of £20,447 paid in the year per claim.

Consistent with previous years, cancer was the most common reason for making a claim accounting for over a quarter (27%) of new claims. Mental health conditions made up almost a fifth (18%), with muskuloskeletal at 15% and neurological conditions at 10% of new claims. In 2022 the average age of a first-time claimant was 49 years old.

Aviva’s focus on providing early intervention and rehabilitation support to employees, to help them stay in or get back to work, led to further investment in specialist claims pathways last year. Support for employees with neurodiverse, neurological and cardiac conditions joined Aviva’s established and much-used cancer, Covid-19, mental health, and musculoskeletal claims pathways.

The number of employees receiving rehabilitation support last year increased by 11% compared to 2021 and by 53% compared to 2020.  A total of 2,508 employees received support across 276 UK employers in 2022, with 1,666 new cases commencing support within the year.

For the first time since before the pandemic, Aviva saw a drop in mental health rehabilitation cases, falling 12.5% compared to 2021, whilst Long Covid rehabilitation cases dropped 19%  compared to 2021.

Overall, 82% of employees who received support either remained in, or made a successful return to work.

93% of employees with a mental health condition who returned to work with our support did so within the deferred period, whilst 92% with a musculoskeletal disorder and 76% with Long Covid also had the same positive outcome. 70% of all employees receiving our support for cancer successfully returned to or remained at work.

Group Critical Illness

In 2022 Aviva paid out more than £35.2 million to 490 Group Critical Illness claims, with an average amount of £71,901 paid out.

Some two-thirds (66%) of claims were paid to those aged between 40-59, with the average age being 47, but three claims were paid to children who were diagnosed with a covered condition at birth.               

The most common reasons for a claim was Cancer (62%), followed by Heart Attack (9%), Stroke (6%) and Multiple Sclerosis (4%.)

For Children’s Critical Illness claims, Aviva paid £311,131 to 27 children, at an average claim amount of £11,523. Cancer and children’s intensive care benefit were the most common reasons for children’s cover claims.

Through ‘Project Teddy’ Aviva’s claims team took the time to support each family and learn about the child and their siblings in order to send appropriate toys and gifts.

Group Life Insurance

2,081 Group Life Insurance claims were paid last year totalling more than £242.5 million. The average amount paid out was £116,567.

The most common causes of claim were Cancer, Heart disease, Suicide and Respiratory conditions, with the average age of claim being at age 54.

Last year Aviva’s DigiCare+ Workplace app and a new partnership with Red Apple Law were launched as new added-value benefits for customers with group life policies, to help employees with their everyday health and financial wellbeing.

Aviva Digicare+ Workplace app1

By the end of 2022 more than 43,700 UK employees had registered with Aviva’s Digicare+ Workplace app   since its launch in the autumn of 2020, including more than 16,500 registering in 2022.

More than 9,400 health check assessments were ordered in 2022 to help employees detect any signs of potential health issues.  Of those who returned a valid sample, 50% of employees had cholesterol levels outside the normal range, while 31% showed liver markers outside the normal range.

More than 3,200 digital GP appointments were booked through the app with 99% of appointments available within 24 hours, while more than 1,800 mental health consultations were booked, all of which were held within 48 hours.

Jason Ellis, Group Protection Sales Director at Aviva said: “The value of having protection cover in place to support employees financially during difficult times is clear from the millions we paid out last year, as is the importance to both employers and employees of having prompt access to early intervention rehabilitation support to manage and prevent absence through illness.

“Increasingly our large corporate and SME clients are equally valuing the ways we go above and beyond to help them support their employees’ mental, physical and financial wellbeing in general.

“The Aviva Digicare+ Workplace app is fast becoming a highly valued service to help employees manage their physical and mental wellbeing and we hope to engage even more employees this year in the importance of preventing poor wellbeing following the launch of the app to our group life insurance customers.

“We also continue to invest heavily in supporting employers to manage workplace mental health. Our live mental health training by our in-house expert was delivered to more than 8,000 employees over the course of last year and our webinars for SME customers proved invaluable for small businesses with 3, 972 employees attending the sessions.  Reflecting our mental health expertise, we are set to build on the success of these in 2023, offering them to both our SME and Large Corporate customers in recognition of their different needs.”



1 Aviva’s Digicare+ and Digicare+ Worplace apps have been designed with digital healthcare provider Square Health to help customers prevent, detect and manage common health and wellbeing problems.



  • We are one of the UK’s leading Insurance, Wealth & Retirement businesses and we operate in the UK, Ireland and Canada. We also have international investments in India, China and Singapore.
  • We help our 18.7 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
  • We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2022, we paid £23.2 billion in claims and benefits to our customers.
  • Aviva is a market leader in sustainability. In 2021, we announced our plan to become Net Zero by 2040, the first major insurance company in the world to do so. This plan means Net Zero carbon emissions from our investments by 2040; setting out a clear pathway to get there with a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030.  Find out more about our climate goals at and our sustainability ambition and action at
  • While we are working towards our sustainability ambitions, we acknowledge that we have relationships with businesses and existing assets that may be associated with significant emissions. More information can be found at
  • Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at
  • As at 31 December 2022, total Group assets under management at Aviva Group were £352 billion and our estimated Solvency II shareholder surplus is £8.7 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit

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