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Carrefour and Uber Eats bolster their partnership with a new nationwide “full-shop” service and add support for the Carrefour loyalty card to the Uber Eats app


WEBWIRE

Carrefour and Uber Eats now sell an exclusive range of more than 12,000 products from supermarkets and hypermarkets. The service is already in operation in six French cities (Paris, Lyon, Lille, Bordeaux, Toulouse and Orléans), and will be rolled out to Marseille, Nantes and Nice in the second quarter of this year. By the end of 2023, it will be available in 20 of France’s largest towns and cities.

Customers with the Uber Eats app will be able to use it to do a full shop. They will have access to a wide range of products and will enjoy all the flexibility they have come to expect. Most home deliveries will be made by cargo e-bikes, which have enough space to carry larger shopping orders.

This new type of service will bolster the existing partnership between Carrefour and Uber, under which several types of service are already available:

  • An express delivery service with 6000 products available from 1200 Carrefour stores, delivered in under 30 minutes to addresses in more than 200 French towns and cities.
  • Carrefour Sprint, a Quick Commerce delivery service with some 2000 products available in more than a dozen major towns, delivered to your door in under 15 minutes, guaranteed.


Carrefour is the first retailer to add support for its loyalty card to the Uber Eats application, with a launch in Lille.

Carrefour loyalty card and Carrefour Pass card holders can now use them with the Uber Eats app and enjoy a number of advantages when they shop at Carrefour. This way, they can accumulate euros on their Carrefour loyalty card for a wide selection of products.

This new function, which is currently being tested across Carrefour City stores in Lille that have signed up to Uber Eats, will soon be rolled out across the whole country.

Carrefour and Uber Eats are continuing to break new ground together. This time, they are introducing a “full shop” service in addition to the top-up shopping service that they introduced in 2020, and the emergency purchase service that they introduced in 2021 – both of which are available across the whole country thanks to the sheer density of our multi-format store network. Furthermore, using our Carrefour loyalty programme with the Uber Eats app will bolster our omni-channel approach for our customers. They will be able to enjoy all their Carrefour advantages, however they prefer to pay for their shopping, explained Sabrina Lantoine, Head of E-Commerce Partnerships for the Carrefour Group.

We are delighted to be strengthening this strategic partnership with Carrefour, and to be continuing to make shopping deliveries easier via the largest selection of products available on an app such as ours. Customers can enjoy a reliable, fast and affordable delivery experience… and with the addition of the loyalty card, they can now enjoy the best customer experience as well, said Chloé Baruchel, General Manager, Grocery & New Verticals, Uber Eats France.

The partnership between Carrefour and Uber Eats was launched in April 2020 and has continued to evolve. Committed to providing their customers with the best possible home delivery shopping experience, the two companies have just added a new string to their bow.


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