NextNine and Apparent Networks Partner

NEW YORK & VANCOUVER, British Columbia - NextNine, the leading global provider of innovative support automation solutions, and Apparent Networks, an industry-leading provider of expert systems for network diagnostics and analytics, have announced a partnership to offer a cutting-edge technical support solution for optimal network performance, based on their respective technologies.

Networks have become the lifeline of all IP communication systems and business applications. With the integration of NextNine Service Automation and the Apparent Networks AppCritical™ Technical Support Edition, support organizations can proactively maximize system availability by accurately identifying performance issues in their IP networks and resolving them quickly and effectively in an automated fashion. Designed specifically for remotely assessing and troubleshooting converged networks, AppCritical™ provides end-to-end visibility into any live network and identifies and outlines all conditions and faults that will impact network quality. NextNine’s intuitive Virtual Support Engineer™ checks the equipment on-site, correlates this information with network data and rapidly resolves the identified problem, all without the need for field visits or customer assistance.

NextNine Service Automation Ecosystem Edition automates support processes that allow vendors and support providers across the service ecosystem to deliver efficient, superior, scalable services while lowering costs. NextNine’s innovative, proprietary Virtual Support Engineer™ can either be deployed at the customer’s support organization for 24X7 proactive support or downloaded on demand to resolve issues when required. The company’s products have been deployed by global leaders such as GE Healthcare, Allscripts, Openwave, Comverse, and airwide solutions.

Apparent Networks’ AppCritical™ Technical Support Edition provides network-dependent vendors the ability to instantly pinpoint problems on their customers’ networks and discover why their applications are not working properly. With its focused and intuitive remote network troubleshooting capabilities, AppCritical™ provides unobtrusive access to customers’ networks beyond their firewalls. Its ability to instantly identify whether the application problem rests within the network or not enables an accurate and targeted approach to problem resolution, therefore saving time and money and boosting customer confidence. Its ease of use encourages broad levels of adoption within the support organization and the unequaled depth of knowledge present within AppCritical’s expert systems ensures non-network experts are able to confidently troubleshoot and resolve problems.

"Taking technical support to new heights was always a goal for NextNine. This partnership enables us to deliver a remote support solution that automatically identifies, analyzes and resolves problems at both the application and network levels,” said Adi Dulberg, CEO, NextNine. “It will provide additional value to service organizations that support distributed applications and systems. We look forward to working with Apparent Networks in delivering innovative, technical service and support solutions.”

“In today’s corporate environment virtually all applications are distributed over, and rely on, some form of network to function. Application vendors go to great lengths to optimize the performance of their products but the end-user experience is dependent on the customer’s network,” said Irfhan Rajani, President and CEO, Apparent Networks. “The partnership between Apparent Networks and NextNine addresses this need and provides significant business benefits for our customers by increasing visibility for the entire service ecosystem, reducing time for repairs, maximizing efficiencies and productivity, and dramatically improving the customer support experience.”