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ItSMF DFW (Dallas-Forth Worth) presents “Tales of The Blue Monkey” at their June 16 meeting. “Tales of The Blue Monkey” was ITIL 2004 Case Study of The Year Award Winner!


For Immediate Release. Please announce the following not-for-profit event: James David Dykas, Manager Technical Services at the Universal Weather & Aviation Company will present ITIL Case Study titled “Tales of The Blue Monkey.” The focus on this presentation is mainly on ITIL Service Desk implementation. Why did James David and his IT colleagues code-name their ITIL implementation project Blue Monkey? Well, you will have to attend the June 16 meeting to find out! During his presentation, you will hear details of Universal Weather & Aviation’s ITIL journey to-date, which includes embarking on an ITIL Awareness and Communication Campaign. James David will provide you with details on how they started, the best practices used to get people’s buy in, and how they developed measurement systems to track progress and results. He will walk you through their experiences and share future plans and next steps.

ITIL® - The Information Technology Infrastructure Library provides guidelines on best practice for IT Service Management. Originated in the United Kingdom and has been gaining acceptance in the United States. The DFW LIG of itSMF USA invite participants to come and learn more about ITIL and network with others using ITIL®.

The DFW LIG of itSMF USA promotes IT Best Practice, as embodied in ITIL®, through educational and networking meetings in the greater Dallas Fort Worth area.

The DFW LIG of itSMF USA Meeting will be in Dallas on Thursday, June 16th.
For more information, please contact one of the following persons:
RSVP to Sherri Young - Membership Chairperson
Tom Pierce – President
Bill Gonder - Marketing Chair

About the itSMF USA
Founded in 1997, the itSMF USA is a rapidly growing non-profit organization which promotes the use of industry best practices and standards on the provision and management of IT Services. Current membership exceeds 3,000 members, with affiliated Local Interest Groups serving more than 21+ cities nationwide. Further information on itSMF USA can be obtained at


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