Zipline and Medallia Partner To Give Field Teams Immediate Access to Data Necessary to Provide The Best Customer Experiences

Zipline, the leading operations platform for distributed teams, today announced a partnership with Medallia, the global leader in customer and employee experience. The integrated solution brings the power of Medallia into the Zipline dashboard, helping frontline employees improve relationships with customers through insightful feedback. 

Retailers recognize that frontline employees are the last mile of customer experience — often playing a critical role in customers’ purchase decisions. This integration provides a new way to empower associates with relevant insights that can help them improve their service to ensure the best business outcomes for customers.

The new integration embeds Medallia customer experience scores into the Zipline dashboard. Future product releases by Zipline will enable the auto-creation of tasks based on the voice of customer analytics surfaced by Medallia and will empower teams to make rapid strategic changes, ultimately improving customer satisfaction across the organization. 

“By integrating with Medallia, we bring field teams and leaders powerful insights that they can use to improve customer engagement. The integration also brings us another step closer to becoming a one-stop-shop for field teams, providing a single dashboard from which they can access all their critical tools and information,” said Melissa Wong, CEO and Co-founder of Zipline. 

Among Zipline’s customers, Medallia is the most widely used customer experience platform, which created a unique opportunity to combine their unparalleled insights into consumer behavior and attitudes with Zipline’s expertise in organizational communication. Medallia was already a tool that retailers understood and trusted. Integrating with Zipline further increases the agility of store teams responding to customer needs by bringing these powerful digital tools onto a single platform. 

“To be at the top of your game in retail, organizations need a way to communicate in a timely fashion with their frontline workers who don’t have easy access to computers and other system tools,” said Jason Likins, VP Alliances at Medallia. “Through this integration, we can provide voice of customer feedback directly to those frontline workers giving them the tools and information to do their job to the best of their ability, avoid burnout, and provide great customer service.”

Zipline’s partnership with Medallia comes on the heels of integrations with other platforms such as  Legion, Kronos, Box, Adobe, Power BI, Ceridian Dayforce, and Workday. 

The integration with Zipline and Medallia is available now. To request a demo or learn more about how Zipline is helping leading brands improve store communication and execution, visit: https://getzipline.com. 

About Zipline:
Zipline is the leading provider of execution solutions for brands with field locations. Proven to drive better business agility and employee engagement, brands that use Zipline experience a 130% increase in sales execution and millions of dollars in labor savings annually. The company has a Net Promoter Score of 78, and CB Insights ranked Zipline as one of the 100 most promising B2B retail tech companies in the world. Zipline is Great Place to Work-Certified for its employee engagement, culture, and healthy work-life balance, and was named to the Inc. 5000 list of fastest-growing private companies. Today more than 65 brands like Rite Aid, Sephora, Gap Inc. and AEO Inc. depend on Zipline to align and empower their field teams worldwide.

About Medallia: 
Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.co.

Contact Information

Maggie Philbin

PR for Zipline

VSC for Zipline

zipline@vsc.co