Star Alliance Launches Paid Lounge Access Programme in Buenos Aires

In response to customer interest, and to permit utilization of otherwise surplus capacity, Star Alliance has partnered with Canada-based IEG in adapting their specialised LoungeAtlas software product to unlock new options for airline customers of the Alliance who would otherwise not qualify for access to their world-leading lounges.

Now launched for the Star Alliance Lounge at Ezeiza International Airport (EZE) in Buenos Aires, the online solution is accessible through the Alliance website at www.staralliance.com/lounge-access. There, customers will not only be able to buy passes valid for access to this lounge, but also browse our other Star Alliance lounges, as well as accessing our Lounge Finder to provide information on the over 1,000 member airline lounges available to qualified customers of the Alliance.

With Star Alliance Lounge Access, customers pre-book and purchase online vouchers on the Star Alliance website. Valid for a specific date and subject to availability, they can also be purchased for somebody else, be they family members, friends, or colleagues during a joint trip. After purchase, customers receive a receipt email and QR code valid for the day(s) and time(s) selected. 

Importantly, customers can also receive a discount if they are a member of frequent flyer program of an Alliance member carrier. 

Star Alliance VP Customer Experience Christian Draeger highlighted that “Lounge Access is a win-win program for both customers and the airlines. It meets a growing demand for those customers needing a place to work, read or relax while waiting for their flight program who are not normally entitled to enter the private lounge, while at the same time providing a way for the airline lounge operator to utilize capacity that may be unused at certain times.”

At Buenos Aires Ezeiza International Airport, the Star Alliance lounge is a 450 square metre facility that was created with an overall ambiance reflecting the tranquillity of the typical Argentinian countryside. The light decor and variety of seating spaces creates a relaxing and functional environment for guests to work, socialise, refresh, sit back, and relax. Guests will enjoy complimentary quality refreshments from the self-service buffet. Numerous international power points and USB charging points make plugging in easy. Additionally, a shower suite is available to guests wanting to freshen up before their flight. The lounge is located airside, after security and immigration. It can be found on the upper level opposite gate 9. To access this level, customers take the elevator or stairs as signposted.

Star Alliance plans to expand the program to more of its lounges in future.  

About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance , based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United. Overall, the Star Alliance network currently offers more than 12,000 daily flights to almost 1,300 airports in 197 countries. Further connecting flights are offered by Star Alliance Connecting Partners Juneyao Airlines and THAI Smile Airways.