Daupler Raises $4M to Help Cities and Utilities Transform Response to Emergencies

Daupler, the software platform that helps cities, utilities, and other service providers manage their operations, today announced it has raised a $4 million round of funding led by Burnt Island Ventures with participation from Revolution Fund, Runway Venture Partners, Knoll Ventures, and KCRise Fund. The funding will allow Daupler to further strengthen its technical and commercial offering, and hire top-tier talent to drive growth. Tom Ferguson, managing partner of Burnt Island Ventures, will join Daupler’s Board of Directors. 

Daupler is a first response software for utilities and public works that helps cities coordinate and document response efforts to take the pain out of response processes, provide operational insight, and easily push data to existing customer service and work order management systems. Daupler’s technology allows key service providers to automate triage and response to emergencies reported in their networks. Reporting parties can monitor the response to their issue in real-time, and providers experience a dramatic increase in efficiency and quality assurance. Daupler’s proprietary core engine transforms the customer experience using natural language processing, and reduces response times by 75 percent on average.

Daupler currently serves customers in 26 states in the U.S., expanding throughout Canada and Brazil, and has more than doubled its footprint in 2020. During the Artic Blast in February of this year, the company automated the response to more than 15,000 events, expedited service restoration, and enabled millions of people to easily communicate with their service providers. 

“We’re absolutely thrilled to partner with this great group of investors who share our vision of revolutionizing response management,” said John Bertrand, CEO and co-founder of Daupler. “Our company is now well resourced and positioned to accelerate our expansion throughout municipalities, utilities, and many other service providers.” 

“It’s always a huge pleasure to back companies that create extensive value in the lives of those who run our society. Daupler can become the operational engine of the city – and for any company or organization running a network of physical assets,” said Tom Ferguson, managing partner of Burnt Island Ventures. “John, Ryan and the team have done an exceptional job to date, they’re in a great position, and we’re delighted to join the team for the next stage of growth and impact.”

About Daupler
Daupler is revolutionizing the way local governments, utilities and other service providers communicate with their customers. The company automatically triages reported issues, dispatches staff, documents response data, and engages customers throughout the process, transforming their experience. With Daupler’s help, a group of over 200 cities throughout the U.S., utilities and others provide vital services to millions of people seamlessly every day. For more information about Daupler, please visit daupler.com.

About Burnt Island Ventures
Burnt Island Ventures was founded in 2020 to become the best early-stage venture fund for water entrepreneurs globally, filling a clear gap in the $900bn industry’s funding structure. Water is the fundamental molecule. It underpins all life, all economic activity, and will be central to our response to the impacts of climate change. A new generation of technologies & services are emerging to meet society’s water needs, and they need informed early capital to build the foundations of their businesses. For more information about Burnt Island Ventures, please visit burntislandventures.com.
 

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Daupler

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