Coronavirus (COVID-19) Update

Our commitment to health, safety & security

In response to the recent development of the coronavirus pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the countries we operate in. For up-to-date information and further details, please refer to: WHO https://www.who.int/emergencies/diseases/novel-coronavirus-2019/ and Centers for Disease Control and Prevention. https://www.cdc.gov/coronavirus/2019-ncov/index.html
Radisson Hotels has activated our corporate crisis response teams worldwide and has strong processes and support teams in place. All our hotels have been informed in detail on essential preparatory and prevention measures – ranging from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdowns for quarantine purposes in cooperation with the local authorities.

Our cancellation policy
Radisson Hotels is constantly updating our global cancellation policy to reflect the most recent developments related to the coronavirus (COVID-19).

Our most recent policy allows free cancellations related to inbound and outbound individual and group bookings for China, South Korea, Japan, Iran and Italy until 30^th April 2020.It also allows free cancellations resulting from governmental travel and/ or meetings restrictions for the duration of the respective measurement. This includes the 1-month travel suspension from the 26 Schengen countries* to the United States as well as the 1-month visa suspension for India (both valid as of  March 13, 2020).

In China, the following hotels remain closed:

• Radisson Blu Resort Wetland Park Wuxi
• Radisson Hangzhou Qianjiang
• Radisson Blu Forest Manor Shanghai Hongqiao

In Italy, the following hotels are temporarily closed till 3^rd April 2020:

• Radisson Blu Hotel Milan
• Radisson Blu Resort Terme di Galzignano
• Radisson Collection Palazzo Montemartini (Rome)

If you need to adjust or cancel a reservation, please contact the hotel directly, use the online form or contact your travel agent if you booked through an external service partner.
 
* The 26 Schengen countries are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.