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Nokia demonstrates its leading position in mobile service management at TeleManagement World Nice


May 13, 2005

Espoo, Finland - Nokia is showcasing its service management solutions for mobile operators and service providers at the TeleManagement World (TMW) conference in Nice, France. On booth #94, Nokia will showcase both GPRS Service Autoprovisioning with Nokia’s service management tools and Corporate Customers’ service level monitoring. Nokia’s solutions, together with its expert services for operators, underline the company’s ability to unlock value in mobile networks by systematically raising the quality of end user services in a cost effective way.

“A good example of the importance of service management is with terminal settings,” says Jyrki Holmala, Vice President, Operations Solutions, Networks, Nokia. “Terminal settings must be correct from day one to maximize the increase in data services revenue. In one case example, 88% of the GPRS subscribers of one operator had activated the MMS settings, yet only 1/3 were sending an MMS each week. Nokia’s affordable GPRS service autoprovisioning solution, which can be smoothly integrated into existing operations, helps subscribers easily become users and start creating value both for the users and the operator.”

Nokia’s GPRS Service Autoprovisioning demonstration shows how, by automating the mobile device provisioning process, operators can break down the barrier to highly profitable services, reduce customer service costs and improve the customer experience. For the operator’s corporate customers, the Nokia demonstration shows how to monitor and assure service levels and how this information can be used across the operator’s organization. This consistent flow of information across all parts of the operator’s organization enables timely corrective actions that minimize service downtimes and maximize customer satisfaction.

Underpinning the Nokia service management solutions is the Nokia NetActTM network and service management system. Designed for deployment of state-of-the-art IT technologies, high scalability, and high availability well supported by a J2EE middleware platform, Nokia NetActTM highlights Nokia’s OSS technology in action. A demonstration of the Nokia OSS technology is also available during TMW on booth #83.

Also present at the TMW conference is the Co-operative OSS Project (CO-OP), an initiative formed by major network equipment providers, including Nokia, to empower the implementation of common architecture for mobile network management. CO-OP has live demonstrations available on the CO-OP catalyst stand.

In helping operators to get more from their networks and services, Nokia can draw on its over 15-year track record of implementing and operating networks and its extensive practical experience of implementing mobile services for operators. Nokia has contracted managed services with 33 clients in 28 countries, and has provided operating services for over 20 operators globally. Furthermore Nokia has over 70 contracts for service management, making us a leader in this growing market. Nokia NetAct(TM), the unique Nokia network and service management system, has been delivered to over 300 customers worldwide.

About Nokia
Nokia is a world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia connects people to each other and the information that matters to them with easy-to-use and innovative products like mobile phones, devices and solutions for imaging, games, media and businesses. Nokia provides equipment, solutions and services for network operators and corporations.


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