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Symantec Introduces Operational and Residency Service Models to Help Customers Adopt Best Practices, Improve Efficiencies, and Manage IT Risk


New IT Consulting Offerings Include Data Protection Services, Antivirus Services

CUPERTINO, Calif. – Dec. 13, 2006 – Symantec Corp. (Nasdaq: SYMC) today announced two new service models, Symantec Operational Services and Symantec Residency Services. These offerings through Symantec Global Services provide enterprise customers with an extended range of IT infrastructure management options to incorporate best practices, improve efficiencies, and ultimately improve overall IT risk management. Three offerings are currently available worldwide, Symantec Data Protection Operational Services, Symantec Data Protection Residency Services, and Symantec Antivirus Residency Services, with additional offerings planned for release in 2007.

“CIGNA has customers around the world, and protecting their information is critical to our business,” said Craig Shumard, chief information security officer, CIGNA. “Symantec Antivirus Residency Services provide us with an onsite expert who deeply understands our security infrastructure. With Symantec taking care of our virus protection, our internal IT staff can focus on key strategic areas that will help us grow our business and better serve our customers.”

Symantec Operational Services

Symantec Operational Services enable customers to outsource key IT functions to seasoned Symantec experts under customized service level agreements to meet their specific needs. These services can be provided at the customer’s site, delivered remotely, or provided via an integrated combination of both. By leveraging Symantec’s deep expertise with both Symantec and third-party data protection technology, customers are able to reduce the complexity and costs associated with managing heterogeneous data protection environments, improve performance, and significantly reduce associated IT risks.

Through Symantec Data Protection Operational Services, Symantec consultants can manage all backup and recovery processes, provide 24 X 7 remote monitoring and alerting services, and manage end-to-end protection or recovery of mission critical data for enterprise customers.

“Customer needs continue to evolve as the level of risk around managing IT infrastructure increases,” said Doug Chandler, IDC program director. “Many enterprise organizations, while not interested in full-scale outsourcing, would like to build a long-term relationship with a strategic IT consulting partner that can help manage their critical IT processes around security and availability.”

Symantec Residency Services

Symantec Residency Services provide knowledgeable experts to augment an organization’s IT staff, contributing industry-leading expertise and best practices related to Symantec and third-party technologies. In contrast to Symantec Operational Services, which are offered under service level agreements, Symantec Residency Services involve consultants on a fee-basis that act as members of the internal IT team.

* Symantec Data Protection Residency Services include management of backup and recovery infrastructure, assessments of data protection readiness, analysis and prevention of high impact incidents, and execution of emergency response.
* Symantec Antivirus Residency Services leverage Symantec’s unmatched security expertise and include data capture, incident handling analysis, benchmarking and trending, customized reporting, and overall project management.

“As the risk, cost, and complexity associated with managing IT infrastructures have grown, there is a large demand from our customers to provide an array of options that leverage the deep expertise and best practices we’ve developed over time,” said Greg Hughes, executive vice president, Symantec Global Services. "These new services are a natural expansion of Symantec’s long-standing expertise as a leading provider of remote Managed Security Services and provide flexible alternatives to help meet customers’ needs.”


Symantec Data Protection Operational Services, Symantec Data Protection Residency Services, and Symantec Antivirus Residency Services are available worldwide. More information can be found at

About Symantec Consulting Services

Symantec Consulting Services has helped IT teams from more than 95 percent of Fortune 500 companies enhance and maintain the security and availability of their information and infrastructures. With more than 900 consultants worldwide, Symantec provides consulting services to customers in more than 60 countries and participates in more than 4,000 engagements per year.

About Symantec

Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world. The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at

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