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Gartner Says 81% of HR Leaders Are Changing Their Organization’s Performance Management System

Organizations Need to Increase the Utility of Performance Management in Order to Achieve Better Business Outcomes


Less than one-fifth of HR leaders believe that performance management is effective at achieving its primary objective, according to Gartner, Inc. Though companies have been prioritizing performance management improvements for years, 81% of HR leaders are still making changes and experimenting with their organization’s performance management efforts.

“One of the reasons performance management initiatives are failing is the increasing demands placed on the outputs of the process,” said Jeanine Prime, vice president in the Gartner HR practice. “Today, organizations are relying on performance management efforts to inform compensation, promotion and succession planning decisions, as well as to drive employee performance, development and engagement.”

Most efforts to fix performance management are centered on reducing effort — a Gartner survey found that two-thirds of HR leaders focused on making performance management processes either easier or less time consuming. However, reducing the effort managers and employees must put into performance management has significant negative effects.

Organizations that reduce effort usually do so by instituting fewer documentation requirements, eliminating ratings and reducing the number of formal performance management steps. Taken together, these decisions can cause workforce performance to decline by more than 16% — and diminish employee perceptions that performance management is worth the time and effort.

Gartner research found that rather than reducing effort, organizations should focus on increasing the usefulness, or utility, of their performance management initiatives.

“Organizations that maximize utility by closely aligning performance management with employee and business needs realized a 24% boost in workforce performance and had a 7% higher proportion of high performers in their workforces,” said Ms. Prime.

In addition, organizations with higher performance management utility report 14% higher engagement among employees and a 50% higher proportion of employees reporting that performance management is fair and accurate.

To increase their performance management utility, organizations should focus on three strategies:

Customizing performance management to the business

To create a performance management process with higher utility, HR must enable the business to customize performance management to meet its needs.

To identify customizable opportunities, HR should consider the level of risk involved in customization, including the impact on other talent processes or potential for bias. HR should then consult with the business to determine which practices need to remain standardized and to support tailoring other practices, while ensuring performance management still provides the input for critical talent processes.

Aligning performance management with employee needs

Employees need to have ownership over performance management design so they can align the process with their needs. Organizations can enable effective employee ownership of performance management design by reframing the roles of different stakeholders in the process:

  • HR should shift from owners to consultants, providing expertise in talent management and project facilitation.
  • Employees should not be treated as consumers of the process, but as designers of performance management from ideation through rollout.
  • Senior leadership should become enablers who actively embrace performance management as an employee-led initiative and provide visible support without biasing the design.

Adapting performance management to collaborative work

Efforts to use performance management to improve the effectiveness of collaboration typically fail as employees don’t see a clear individual benefit to effective collaboration and/or they don’t understand what specific actions they need to take to collaborate effectively.

Organizations can overcome these barriers by appealing to employees’ own self-interest, first by showing employees that collaboration is a tool they can use to achieve their individual goals. Next, leaders should communicate which actions, not just attributes, employees must demonstrate to collaborate effectively. And finally, HR should ensure the performance management process helps employees identify specific individuals they must collaborate with and recognizes employees for effective collaboration.

“Employees were four times more likely to say performance management was worth the time and effort required when they judged its utility to be high rather than low,” added Ms. Prime. “When employees can see the value of performance management, they’re willing to put in the work regardless of how much is required.”

Additional information is available in the Gartner report, “Performance Management That Delivers.” The report explains how HR leaders can increase the utility of the performance management process.

About the Gartner HR Practice

The Gartner HR practice brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at

About Gartner

Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit

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