Unitymedia Increases Business Agility and Improves the Partner Experience with MuleSoft

 MuleSoft, provider of the leading platform for building application networks, today announced at MuleSoft Summit Frankfurt that Unitymedia has been leveraging MuleSoft’s Anypoint Platform™ since 2018 to increase operational efficiency and better enable its partners to deliver improved customer experiences. Anypoint Platform allows Unitymedia to build an application network that connects different systems and data, including logistics, customer information, contract management, product and services. With an application network, Unitymedia’s partners can easily and securely access the data using APIs to streamline processes and automate workflows, such as porting phone numbers.

Headquartered in Cologne, Unitymedia is one of the leading cable network operators in Germany and a company of Vodafone Germany. Unitymedia reaches 13.1 million households in North Rhine-Westphalia, Hesse and Baden-Wuerttemberg with its broadband cable services. In addition to offering cable TV services, Unitymedia is a leading provider of integrated triple play services – combining digital cable TV, broadband Internet and telephony.

“In today’s digital world, speed is important, and we needed to optimize internal IT processes and operations to meet the needs of our internal stakeholders faster. Thanks to MuleSoft’s Anypoint Platform, we were able to create reusable APIs to connect our systems within a very short timeframe,” said Ulrich Irnich, CIO of Unitymedia. 

Through MuleSoft’s Anypoint Platform, Unitymedia established an API-led approach to simplify and accelerate connectivity with its partners, further reducing the time-to-market of its products. The first API project was to better connect to one of its major channel partners. Prior to using MuleSoft, three different connections and interfaces were required, making it difficult to manage updates and changes in settings. Unitymedia built one single standardized connection with MuleSoft to replace the original three, improving the partner’s experience and its delivery of services to end customers. With this reusable API in the application network, Unitymedia can now connect to other partners five times faster.

“With MuleSoft, we’ve now deployed 150 APIs that can be easily reused internally to build new business capabilities or by our partners to provide seamless experiences to customers,” said Irnich. "As we continue to focus on innovation and technology to drive growth, Anypoint Platform will be foundational for us to increase speed and expand our business with existing and new partners through the power of connectivity.”

About Anypoint Platform
MuleSoft’s Anypoint Platform™ is a leading application network platform. It allows organizations to create composite applications that connect apps, data, and devices through API-led connectivity to form a flexible application network. Anypoint Platform is a unified, single solution for iPaaS and full lifecycle API management, both on-premises and in the cloud. 

About MuleSoft, a Salesforce company 
MuleSoft’s mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ empowers thousands of organizations to build application networks. By unlocking data across the enterprise with application networks, organizations can easily deliver new revenue channels, increase operational efficiency and create differentiated customer experiences. For more information, visit https://www.mulesoft.com.

About Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.