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T5 Iberia Prime

Exclusive customer services area at London-Heathrow


As from 25 October, if you’re travelling to or from London-Heathrow, you’ll find a new exclusive check-in and customer services area with numerous additional facilities.

These are just some of the benefits you’ll be able to enjoy:

  • Online check-in available through and the Iberia app.
  • A check-in and customer services area for Iberia passengers only, located in Zone E on the departures level of Terminal 5. Specifically, you’ll find dedicated Business and Economy check-in desks, a customer services point and a ticket office.
  • Availability of a range of services including seat selection, upgrades and extra baggage allowance.
  • Spanish-speaking Iberia agents in both the check-in and boarding gate areas.
  • The boarding procedures will be carried out in line with the standard Iberia policy.
  • Passengers who arrive at T5 and are taking a connecting Iberia flight will be assisted by Iberia staff at the transit desk.
  • And there will be specific customer service points for Iberia passengers in the T5 baggage reclaim hall.

All of these facilities demonstrate yet another step forward in our commitment to enhancing customer services at a very important airport in the Iberia network.

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