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IKEA Kitchen Cabinets Ranked “Highest Customer Satisfaction” in 2019 J.D. Power Satisfaction Study


Conshohocken, PA – WEBWIRE

IKEA SEKTION Kitchen cabinets were ranked “Highest Customer Satisfaction with Kitchen Cabinets” for 2019*, by J.D. Power, a global data & analytics company that represents the Voice of the Customer. 

The 2019 J.D. Power Satisfaction Study ranked IKEA SEKTION** kitchen cabinets against eight other brands based on its performance in five factors: operational performance, ordering and delivery, price, design features and warranty. IKEA received the highest ranking with an overall satisfaction score of 857 out of 1000, marking the fifth time out of eight years that IKEA SEKTION ranks within the top two spots for kitchen cabinets.

“IKEA has been developing kitchens for 50 years, taking great pride in helping make customers dream kitchens a reality,” says Kathleen Wilber, [Sr. Sales Leader for Kitchens, US], IKEA U.S. “We are thrilled to be ranked the highest in customer satisfaction, again, for our kitchen cabinets. We understand kitchen cabinets are a long-term investment for the home. Our goal is to make them affordable, beautiful and high-quality, backed by a 25-year limited warranty.”

At IKEA, customers can find everything they need to realize a complete dream kitchen. IKEA offers a large selection of well-designed and coordinated kitchen products, in addition to kitchen cabinets, to support every need, style and personality. Plus, IKEA services - including planning, delivery, installation or financing – help make the journey towards a new kitchen as convenient and stress free as possible. Being able to choose the products that suit their budget and how much they want to do themselves or how much they want IKEA to do for them, customers have the freedom to not only design their own dream kitchen, but also their own dream price tag.

For more details about IKEA kitchens, visit https://www.ikea.com/us/en/catalog/categories/departments/ikea_kitchens/. For more details on IKEA kitchen service offers, talk to an IKEA co-worker at a local IKEA store or visit https://www.ikea.com/us/en/customer-service/services/kitchen-planning/.

*The J.D. Power Kitchen Cabinets Satisfaction Study is based on responses from 1,512 customers who purchased cabinets within the previous 12 months. The study was fielded from January through April 2019. For more information about the J.D. Power Kitchen Cabinets Satisfaction Study, visit https://www.jdpower.com/business/resource/us-kitchen-cabinet-satisfaction-study.

**Includes only SEKTION kitchen cabinets; cabinet fronts; hinges; integrated kitchen cabinet shelves, drawers and drawer fronts; cover panels; molding; toekicks; legs; countertops; knobs & handles; integrated kitchen lighting; sinks; faucets; and appliances.

About IKEA
Since its 1943 founding in Sweden, IKEA has offered home furnishings of good design and function at low prices. The IKEA Group operates 369 IKEA stores in 30 countries, including 50 in the U.S. IKEA incorporates sustainability into day-to-day business and supports initiatives that benefit children and the environment. For more information see IKEA-USA.com, @IKEAUSANews, @IKEAUSA or IKEAUSA on Facebook, YouTube, Instagram and Pinterest. 

About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

IKEA received the highest score in the J.D. Power Kitchen Cabinet Satisfaction Study of customers’ satisfaction with their kitchen cabinets. Visit jdpower.com/awards.


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