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Deutsche Post DHL Group plans significant expansion of its DHL Packstation network to 7,000 self-service machines by 2021

The 3,000 additional Packstations augment the company’s current 28,000 parcel collection points.

  • 3,000 new Packstations to be installed in rural areas and cities across Germany
  • More than twelve million registered customers use the 4,000 DHL Packstations now in place

Deutsche Post DHL Group is investing in the expansion of its successful Packstation network: by 2021, 3,000 new DHL Packstations are to be added to the existing network of 4,000 automated parcel delivery and collection points. With these installed, the Group will offer customers access to 7,000 Packstations located throughout the country.

“For many of our more than twelve million registered customers, DHL Packstations are an integral part of their online shopping experience and an indispensable part of their everyday lives. That’s why we’re investing large sums to further expand our Packstation network across Germany - in rural areas and in cities. We’re not only responding to the sustained strong growth seen in parcel volumes, but are also giving customers even greater access to our parcel service network,“ says Tobias Meyer, Board Member for Post & Parcel at Deutsche Post DHL Group. The 3,000 additional Packstations augment the company’s current 28,000 parcel collection points, consisting of 4,000 Packstations and 24,000 postal outlets or DHL parcel shops. With its dense network, Deutsche Post services far exceed regulatory requirements. ”By expanding our Packstation network, we’re on course with our Group-wide Strategy 2025. Sustained growth in e-commerce remains a key driver for the strategy’s implementation and for the company’s future success,“ says Tobias Meyer. ”With our mix of self-service Packstations and postal outlets with long opening hours, Deutsche Post DHL Group services are more accessible to consumers than ever before.”

Deutsche Post DHL Group was the first company to introduce the Packstation service to the German market in 2003 and now operates a unique country-wide Packstation network. Packstations are easy to operate and are usually available around the clock. They are becoming increasingly popular also because they are located in easy-to-access places that people frequent in the course of their day. For example, customers can conveniently combine parcel collection and posting with their journey to work or when shopping for food. As multiple parcels can be placed in a Packstation at any one time, the Packstation network saves additional journeys, making it a sustainable service that reduces both traffic and carbon emissions.

Deutsche Post DHL Group had announced extensive investments to improve its quality and service in March 2019. This included establishing 500 new partner outlets and DHL parcel shops, as well as installing 1,000 new DHL Packstations. Deutsche Post DHL Group plans to continue expanding its DHL Packstation network beyond 2021. The network will thus play a key role in providing services to customers throughout Germany also in future.

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