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CMO Moves Podcast – Hilton’s Kellyn Smith Kenny Talks Customer Service Innovation, The Making of “Expect Better,” Leadership and More

Hilton’s Kellyn Smith Kenny Talks Customer Service Innovation Credit: Hilton Corporate
Hilton’s Kellyn Smith Kenny Talks Customer Service Innovation Credit: Hilton Corporate

Kellyn Smith Kenny, the Senior Vice President and Chief Marketing Officer of Hilton, whose past roles include corporate giants such as Uber and Capital One, sat down recently with the CMO Moves Podcast to discuss her leadership style and career trajectory as well as all things Hilton marketing. Tune in here to learn about Hilton’s pioneering culture and ‘guest-obsessed’ mission to innovate to make the travel experience more seamless and enjoyable. Also hear Kellyn’s early take on how Hilton’s recent “Expect Better” marketing campaign is doing, and learn about her “holy grail” to success. Kellyn also shares how Hilton makes the most of its global campaigns, and how she strives to live up to the Hilton pioneers that came before her - the same ones who revolutionized business travel and invented the Brownie, Martini and Pina Colada.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 15 world-class brands comprising more than 5,500 properties with nearly 895,000 rooms, in 109 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s best workplaces list, and has welcomed more than 3 billion guests in its nearly 100 year history. Through the award-winning guest loyalty program, Hilton Honors, nearly 82 million members who book directly with Hilton have access to instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.

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