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Liberty Mutual Insurance Announces Technology Leadership Team Appointments Four Executives Named to CIO Roles


​Liberty Mutual Insurance announced the appointment of four executives to Chief Information Officer James McGlennon’s technology leadership team.  The appointments are part of Mr. McGlennon’s strategy to create a fast, flexible and agile organization that leads change in the industry by incubating new ideas and deploying new technologies. 

“These new appointments are key to our success in realizing our strategy to drive a growing, profitable business and Liberty’s vision to become a Top 3 global property and casualty insurer,” said McGlennon.  “To achieve these goals, we need to disrupt ourselves and change how we operate, placing the customer at the center of our thinking and looking for new ways to provide value and enhanced service.  By doing this we will redefine how customers shop for and learn about insurance by creating innovative ways to help them navigate the roads with more confidence and less worry.”  The technology leadership appointments include:
  • Monica Caldas, Senior Vice President and Chief Information Officer for Liberty’s Global Retail Markets (GRM).  Ms. Caldas leads GRM’s global IT organization, strategy and services with a focus on driving business outcomes with technology by continuously innovating to better serve customers. Ms. Caldas will set the vision and establish the technology roadmap for the global portfolio of IT initiatives and enterprise-wide systems with a focus on digital transformation and deeper usage of data and analytics. 
  • John Heveran, Chief Information Officer of Global Risk Solutions.  Mr. Heveran oversees and manages a team dedicated to delivering innovative technologies and expertise to Liberty International Underwriters, Liberty Specialty Markets, Liberty Mutual Surety, Ironshore and National Insurance. 
  • Katie Jenkins, Senior Vice President and Chief Information Security Officer.  Ms. Jenkins is responsible for Liberty’s global cybersecurity program, ensuring protection of company data, defense of the brand and minimizing business impact of cyberattacks. She leads enterprise cybersecurity policy, strategy and programs including cyber risk management, security-enabled cloud technology and employee awareness initiatives.  
  • Michael Willock, Senior Vice President and Chief Technology Officer for Liberty Mutual Investments.   Mr. Willock oversees the technology that facilitates Liberty’s global invested financial assets, generating income and creating capital for the company. Leveraging his leadership and experience, Mr. Willock will develop a strategic roadmap for Investments technology, enhance its data and analytics capabilities and create scalable front-to-back technology solutions.

About Liberty Mutual Insurance  Liberty Mutual’s purpose is to help people embrace today and confidently pursue tomorrow.  The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care.  In business since 1912, and headquartered in Boston, Mass., today we are a leading global insurer with operations in 30 countries and economies around the world.  We are the third largest property and casualty insurer in the U.S. based on 2017 direct written premium data as reported by the National Association of Insurance Commissioners.  We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue.  As of December 31, 2017, we had $39.4 billion in annual consolidated revenue.  We employ nearly 50,000 people in over 800 offices throughout the world.  We offer a wide range of insurance products and services, including personal automobile, homeowners, commercial multi-peril, property, general liability, commercial automobile, surety, workers compensation, specialty lines, and reinsurance.   You can learn more about us by visiting

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