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Credit Suisse Now Available on Apple Business Chat

Credit Suisse today announced it is making Apple Business Chat available to private banking clients with accounts in Singapore and Hong Kong who are Digital Private Banking users, introducing a new way for them to communicate directly with the bank using the Messages app on iPhone and iPad.


Francois Monnet, Head of Private Banking North Asia, Credit Suisse said, “We are excited to engage with our clients through Apple Business Chat. Approximately 95% of our clients booked in Asia who access our mobile digital private banking platform are users of iPhones or iPads, so they can now communicate with us anytime anywhere through their preferred chat channel.”

Benjamin Cavalli, Head of Private Banking South Asia, Credit Suisse said, “Using messaging to communicate is a core part of our clients’ everyday life and fast becoming the next transformational shift all over the world. Credit Suisse continues to be at the forefront of digital innovation in wealth management, bringing to our clients the best of digital technology to ensure they continue to have a seamless and pleasurable banking experience with us.”

Credit Suisse’s private banking clients can use Apple Business Chat to communicate with their Credit Suisse team, including obtaining information on their account balances and portfolio or the status of their transactions in the first phase. In the next phase, more geographical booking centers and functionalities will be added including allowing clients to perform self-servicing functions such as placing trade orders and completing tasks relating to their account such as submitting forms and updating their personal details, via the Relationship Managers.

To start an Apple Business Chat, Credit Suisse clients can authenticate themselves via the Credit Suisse Digital Private Banking app, using the fully digital onboarding process. Once completed, they are automatically connected to their Credit Suisse team to start their conversations.

The Credit Suisse team will access the messages from Apple Business Chat through Credit Suisse’s proprietary in-house chat platform which enables messaging to be used as an acceptable channel for clients to communicate with the bank, with the conversations taking place in a secure and compliant environment.


Credit Suisse

Credit Suisse AG is one of the world’s leading financial services providers and is part of the Credit Suisse group of companies (referred to here as ’Credit Suisse’). Our strategy builds on Credit Suisse’s core strengths: its position as a leading wealth manager, its specialist investment banking capabilities and its strong presence in our home market of Switzerland. We seek to follow a balanced approach to wealth management, aiming to capitalize on both the large pool of wealth within mature markets as well as the significant growth in wealth in Asia Pacific and other emerging markets, while also serving key developed markets with an emphasis on Switzerland. Credit Suisse employs approximately 45,430 people. The registered shares (CSGN) of Credit Suisse AG’s parent company, Credit Suisse Group AG, are listed in Switzerland and, in the form of American Depositary Shares (CS), in New York. Further information about Credit Suisse can be found at

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