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Sun, sea... and the threat of a holiday nightmare

26 million risky Brits donít have insurance when they book a holiday.

23% risk everything with no travel insurance at all.
23% risk everything with no travel insurance at all.

"Brits are getting prepared for their well-deserved summer holiday by making sure they have all they need for their get-away, but our research shows that buying travel insurance isnít always top of the list."

British holidaymakers will fork out an average of £1,500 on holidays this year but nearly half (49%) risk losing it all by failing to protect their travel plans when they book, new research1 from Aviva shows.†

As the summer holiday season begins in earnest, 26 million Brits (49%) will not buy travel insurance when they book their holiday, and do not have annual travel insurance that renews automatically.

A quarter (24%) of Brits will go on to buy insurance shortly before their holiday, meaning a cancellation before then will not be covered. A total of 2% leave their insurance to the last minute, making a purchase at the airport, while 23% risk everything with no travel insurance at all.

Avivaís research also shows a lack of understanding among UK holidaymakers about what travel insurance covers:

  • 12% believe they will be covered if their pet dies the day before they go on holiday.
  • 6% believe they will be covered if they oversleep and miss their flight.
  • 4% believe they are covered if they spend too long shopping and drinking at the airport and miss their flight.

However, these are all situations which are generally not covered.

Travel insurance is essential for a holiday, whether in the UK or abroad, and buying at the time of booking means that people can get their money back if they need to cancel for reasons covered by their policy, such as a close relative unexpectedly falling ill.†

Holidaymakers who do not buy travel insurance can face hefty bills if they are unfortunate enough to need emergency medical treatment while on holiday abroad. According to Avivaís newly published UK Claims Report, medical emergency was the most common reason for Aviva customers to claim on their travel insurance last year (33% of claims), followed by cancellation cover for specific circumstances (28%) and claims for lost or stolen personal items or baggage (13%).2

The report also highlights some significant claims paid in 2017, including £182,000 for a stroke claim in the USA and £191,000 for a pneumonia claim in Malaysia. 3

ďBrits are getting prepared for their well-deserved summer holiday by making sure they have all they need for their get-away, but our research shows that buying travel insurance isnít always top of the list.† With almost half of people not getting insurance when they book their holiday, they risk not being able to get their money back if they need to cancel.† And with the average Brit spending £1,500 on holidays this year, thatís a lot of money to potentially lose.

Travel insurance provides important protection before you go away, say if you, or a close relative, falls ill.† Itís also there for medical emergencies while abroad which can be very costly, or if your belongings are lost or stolen. Itís important to get the right protection for your needs so you can relax on holiday knowing you are fully covered.Ē Adam Beckett, product and propositions director, Aviva UK General Insurance

Travel Insurance - top tips
  • Always check what you need to tell your insurer about your health, for example any existing medical conditions or tests and investigations.† You donít want to invalidate your cover should you need to make a claim.
  • Understand the specific cancellation and missed departure reasons that are covered by your policy. Missing a flight because you overslept is sadly not covered.
  • Taking expensive items away with you? Itís worth checking your baggage cover to consider whether the sums insured are sufficient to cover them, whether you need additional cover, or if there are conditions such as ensuring your valuables are kept in your hand luggage.
  • Already booked your holiday? We recommend that customers arrange travel insurance to start from the day their trip is booked, not from the day the holiday starts, to ensure thereís cover for any listed cancellation reason.
  • Often, travel insurance allows you to buy optional extras to meet your specific needs. So check what is covered as standard (for example with Aviva, most watersports are covered) and whether you need to purchase additional cover (e.g. for scuba diving or winter sports).
  • Are you travelling on business? Check whether your policy covers you Ė you may need to purchase additional cover.
  • Check whether your policy allows you to claim for delayed departure after check-in, or flight cancellations. With Avivaís travel insurance you can claim a benefit after a 12 hours delay to your international departure, and if your flight is delayed for 24 hours or cancelled by the airline you can claim for abandonment of your trip.
  • Understand the criteria for a UK trip to be covered. With Avivaís travel insurance you need to have pre-booked accommodation for two nights or more.

Methodology and references:

1All data taken from research conducted by Censuswide on behalf of Aviva in July 2018, surveying a nationally representative sample of 2001 UK adults, unless otherwise stated.

Latest ONS UK adult population figure: 53, 257, 957

2 Aviva UK Claims Report July 2018 page 8

3 Aviva UK Claims Report July 2018 page 9

Notes to editors:
  • Aviva provides life insurance, general insurance, health insurance and asset management to 33 million customers.
  • In the UK we are the leading insurer serving one in every four households and have strong businesses in selected markets in Europe, Asia and Canada. Our shares are listed on the London Stock Exchange and we are a member of the FTSE100 index. †
  • Avivaís asset management business, Aviva Investors, provides asset management services to both Aviva and external clients, and currently manages over £350 billion in assets. Total group assets under management at the Aviva group are £490 billion.
  • Aviva helps people save for the future and manage the risks of everyday life; we paid out £34.6 billion in benefits and claims in 2017.
  • By serving our customers well, we are building a business which is strong and sustainable, which our people are proud to work for, and which makes a positive contribution to society.
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