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Citrix Online Gives Healthcare Industry a Simpler, More Powerful Way to Securely Access and Engage with Patient and Medical Information


Virtual House Calls from Anywhere Enhance Critical Response and Quality of Life for Patients and Staff While Meeting HIPAA Compliance

ORLANDO, Fla. — 10/24/2006 — Today at its ninth annual business and technology conference, Citrix iForum™ Global 06, Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), the global leader in application delivery infrastructure, announced it is rapidly building momentum in the healthcare industry with its simpler, more powerful software-as-a-service solutions for remote access and collaboration.

As healthcare information becomes increasingly interconnected, Citrix Online is making secure access to electronic medical records, resources and consultations, simple and affordable for individual practitioners, clinics, hospitals, solution providers and large healthcare organizations around the globe.

Scottsdale Healthcare, First Insight Corporation, Johns Hopkins Bloomberg School of Public Health, Eclipsys Corporation, Regional Medical Center of Seattle, The Mayo Clinic, Mississippi Baptist Health Systems, Inc. and Cottage Health Systems are among the rapidly growing list of top healthcare organizations to adopt Citrix Online’s secure, on-demand services.

A Virtual Medical Black Bag for Making Virtual House Calls
These next-generation solutions, including Citrix® GoToMyPC® Corporate remote desktop access services, Citrix® GoToMeeting™ for online meetings made easy, Citrix® GoToWebinar™ a simple solution for conducting Web seminars for up to 1000 attendees and Citrix® GoToAssist™ remote technical support are empowering these providers to innovate, extend reach and even make virtual house calls. Providers are adopting these industry-leading solutions to help meet the challenges of delivering critical response, enhancing quality of life for patients and staff, meeting the requirements of the Health Information Portability and Accountability Act (HIPAA) and dealing with issues that impact business continuity.

Requiring no hardware or software installation, maintenance, training or technical expertise, Citrix Online solutions enable customers to remotely view, interact, input decisions on patient data, consult with partners, suppliers and clients on visual information as if they were all in the same room.

According to Barry Runyon, research director of healthcare IT at Gartner Group, next-generation information access capabilities are fundamentally changing the way healthcare can be delivered and managed. “A healthcare workforce that isn’t tied down to an office computer can serve elderly and rural patients more effectively. The ability to work from home instead of spending extra hours at the office can help attract and retain overburdened medical professionals. And healthcare organizations can expand their services by connecting online to medical specialists around the world.”

Bringing the Hospital to the Home
When healthcare practitioners leave their office to see patients at home or in remote areas, GoToMyPC keeps them in touch with all the applications and data they need to remain productive. The staff of Scottsdale Healthcare is seeing the benefits of this system in real-time.

With two hospitals in place and a third one on the way, the organization needed a simple way to keep its staff connected without requiring them to remain at their PCs. GoToMyPC lets employees work productively from any location as well as making it possible for Scottsdale to offer flexible staffing and telecommuting options. This also enhances efficiency and employee work/life balance.

First Insight, the leader in practice management and electronic medical records software, uses GoToMeeting Corporate to provide live online courses each week to educate customers, demonstrate products, and collaborate with engineers around the world. Optometrists and ophthalmologists attending the courses do not need to be computer savvy; a simple-to-use interface guides them easily into the meeting.

Support Ensures Uninterrupted Productivity
Remote workers can have the same kind of technical support needs as their desk-bound colleagues. Even within the office, unfamiliar computer and software maintenance tasks can bring work to a halt. Web-based technical support services make it possible to deliver instant live assistance to users in any location within or beyond the clinic. One such approach allows an IT staffer to view or even take over the user’s PC remotely, enabling faster troubleshooting, training, backups, or maintenance.

“One of the nation’s leading providers of clinical information solutions to healthcare organizations, Eclipsys Corporation, uses the instant remote-support service to quickly resolve technical problems online for its customers. With intuitive screen-sharing and diagnostic tools, the remote support service allows Eclipsys representatives with the right expertise to work seamlessly as if they were sitting next to the customer for quick problem resolution.”

“Healthcare partners that can provide a high level of technical support, especially in this time-constrained industry, build customer and/or partner loyalty. In an environment where the availability of IT expertise is already stretched, purpose-built solutions that help resolve technical problems faster increase the usefulness and availability of critical systems and allow clinicians to focus on providing patient care,” added Runyon.

A Ready Solution for Business Continuity
The IS department for Johns Hopkins Bloomberg School of Public Health uses GoToMyPC Corporate in anticipation of any business continuity challenges. “Our biggest fear is that we won’t be able to get back to our data center for an extended amount of time, so we set up systems that would make it accessible remotely,” said Ross McKenzie, IS director for Johns Hopkins Bloomberg School of Public Health. The school has addressed remote access capabilities for PCs and servers by buying GoToMyPC Corporate licenses that let network administrators log on via Web-based clients, and allow faculty and staff to access their computers from anywhere.

The ease of use encourages greater adoption. The benefits impact critical response and quality of life for patients and staff while meeting HIPAA compliance.

“Our customers depend on us to deliver simple to use and affordable solutions to meet their business challenges,” said Brett Caine, general manager, Citrix Online. “As the healthcare industry continues to drive out cost and complexity, we will continue to delver innovation for providers and patients alike with remote access and collaboration solutions. Our customers prefer Citrix Online’s ‘simpler is better’ approach in meeting industry and customer needs for success.”

Citrix Online services consistently receive awards for excellence. Recent honors include: PC World’s World Class Award for Citrix GoToMyPC, LAPTOP Magazine’s Editors’ Choice Award for Citrix GoToWebinar, PC Magazine’s Editors’ Choice for Citrix GoToMeeting, Frost & Sullivan’s Best New Web Conferencing Service for Citrix GoToMeeting, and TMC’s CRM Excellence Award for Citrix GoToAssist.

About Citrix iForum Global 2006
Now in its ninth year, Citrix iForum is an annual IT knowledge exchange that brings together Citrix customers, resellers and partners from around the world. Citrix application delivery infrastructure is highlighted by 58 sessions, two dozen customer presentations, partner ecosystem exhibits, technology labs, hands-on technical workshops, roundtable discussions, and product demonstrations. Held at the Walt Disney World Swan and Dolphin Resort in Orlando, Fla., from October 22-25, 2006, Citrix iForum 2006 features keynotes with Citrix executives including Mark Templeton, president and CEO. More information is available at

About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 98 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2005 was $909M.


Citrix®, GoToMyPC®, GoToAssist™, GoToMeeting™, Citrix iForum™ and GoToWebinar™ are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.


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