Sydney Adventist Hospital Supports Patient Care with Reliable Document Exchange

OpenText™ (NASDAQ: OTEX, TSX: OTEX), a global leader in Enterprise Information Management (EIM), today announced that Sydney Adventist Hospital, the largest not-for-profit hospital in New South Wales, has chosen OpenText to enhance the security, service and speed of its health information exchange. Using OpenText RightFax, Sydney Adventist Hospital, also known as the San, helps to ensure the secure and reliable exchange of clinical information, medical records and more.

Sydney Adventist Hospital places caring for patient needs as its first priority, serving close to 200,000 patients every year at the 550-bed facility. Every day, the San sends and receives hundreds of faxes that include booking requests and patient admission details, radiology reports, medical history, account data and more. Additionally, hospital employees often fax important files between departments as well, as material must be dispersed quickly and securely to the appropriate destinations. The hospital relies on OpenText RightFax for secure document exchange with care providers and patients, essential to the organization’s vitality as a service provider.

“Without the easy transfer of clinical information through RightFax, the services we provide to external parties and, ultimately, the care of patients would be compromised,” said Chris Williams, chief information officer for Sydney Adventist Hospital. “Faxing is so important to us, we’ve got backup servers so if one fails another can take over, though high reliability keeps the instances rare.”

The San was able to eliminate dedicated fax equipment and individual telco lines for document exchange and replace the equipment with hundreds of multifunction devices connected to RightFax. Rather than routing dedicated telephone lines to fax machines, the OpenText solution distributes information from multiple numbers going to multiple points of contact inside its organization.

“Gone are the days where one might have a scanner and a printer and a fax machine sitting side-by-side,” continued Williams. “Using the multifunction devices becomes a very efficient and cost-effective way of faxing, and saves us both time and money. Rather than routing dedicated telephone lines to every fax machine, we only need an internet connection for document delivery and receipt.”

Outgoing files are scanned or supplied electronically and faxed using pre-set contact information, reducing user error and time keying in fax numbers. RightFax’s audit trail details destination and delivery time, and automatically adds documents which have not been delivered to its queue for further attempts. Incoming faxes are delivered directly to contacts, ensuring clinical and administrative personnel can access it for the provision of care and for administrative and billing purposes. The RightFax Integration Module also matches RightFax with the organization’s Radiology Information System (RIS) and EnterpriseOne ERP system to speed delivery of reports and purchase orders.

The San partnered with OpenText Professionals Services to design and build connections within the system.

“Companies need a vendor that’s going to listen and understand the problem, then provide comments and help put the right solution in place,” Williams advised. “We formed a partnership with OpenText Professional Services and as we raised issues they worked through various options with us to recommend the best way to approach a particular problem.”

With OpenText solidly in place, IT hospital employees are able to focus on other issues and responsibilities, relying on OpenText to support efficient, cost-effective document exchange. “The OpenText solution keeps humming along quite nicely and as we continue to grow and expand, the solution will grow along with us. With partners like OpenText, we’re in a good position to continue providing good service to our patients,” concluded Williams.

About OpenText

OpenText enables the digital world, creating a better way for organizations to work with information, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com.