Kcom attends CC Expo to demonstrate how organisations can deliver a great customer experience

Kcom, the communications integration specialist has taken residency at this year’s Customer Contact Expo, which is currently being held at the Olympia Exhibition Centre in London.

The two day event (1 and 2 October) attracts organisations interested in developing their contact centre and customer management strategy.

Kcom, part of the KCOM Group, has a live demonstration showing how its contact specialists can transform customer relationships and business collaboration. Visitors to the stand can learn about Kcom’s experience and get an exclusive look at how one of their cloud based, flexible technology solutions works.

Karl Roberts, Head of Advanced Voice Contact, at Kcom says: “It’s really exciting to be able to talk to visitors about their contact centre challenges and ambitions and to showcase how we can bring together new and exciting technologies. We’ve been able to demonstrate to people that they can use technology to transform the way they interact with their customers to differentiate themselves and build stronger relationships.”

Kcom, part of the KCOM Group PLC, provides communication services for multi-site enterprise and public sector organisations across the UK, and has a well established reseller channel. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering a different class of service to its customers.

Its customers include GVA Grimley, British Airways, North Wales Police, Specsavers, City of London, Phones4u, Rosslyn Analytics, Hermes, University Hospitals of Morecambe Bay NHS Trust, Windsor Telecom and Diva Telecoms.