Driver Connect First Dealer-Branded Mobile App with Contact At Once!

Driver Connect, DMEautomotive’s (DMEa) leading dealer-branded, consumer-facing mobile app, is the first mobile app provider to embed live chat from Contact At Once!. Contact At Once! is the auto industry’s leading provider of chat services, with over 13,000 dealers, classified sites and OEMs as customers. In addition, DMEa has joined the Contact At Once! 360 Partner Program. As a result of the partnership, Contact at Once! is now integrated directly into Driver Connect, so consumers can instantly connect with a dealer representative straight from the palm of their hand, 24/7.

“Driver Connect has one over-riding goal and that is to enhance the dealer/customer relationship to increase retention, loyalty and service business. As mobile digital continues to explode, today’s customers are increasingly demanding a ‘right now’ relationship – even when they are on the go. Live chat is a natural evolution for Driver Connect and brings our dealer customers even closer to their service customers – on that most valuable of all communications real estate, the smart phone,” said Mike Walther, president and CEO of DMEautomotive. “As a leader and pioneer of dealership chat – and one of the highest quality providers in the industry - Contact At Once! is a logical partner to help DMEa increase engagement between dealers and their service customers.”

Integration of Contact at Once! chat into Driver Connect means that dealer representatives will now be able to directly answer customer questions through the app. Consumers can initiate chats with dealership representatives to get quick answers to questions while the question is still relevant and the customer’s interest in vehicle/service is high – all quickly, easily and in real time.

“A few years ago, mobile was seen as revolutionary for dealerships – now mobile apps are a standard and required channel of communication,” said John Hanger, CEO of Contact At Once!. “Driver Connect is well ahead of that curve and right in the sweet spot of customer expectations -- which include being able to reach a dealership when they need to, for the info they want, in real time and in their preferred channel. We are pleased to partner with Driver Connect as the first in the industry to provide this capability to dealerships and their customers.”

This partnership marks the third such agreement for DMEa to be announced in the last month , as leading service providers in the industry choose Driver Connect to help their dealership customers meet the mobile revolution and increase loyalty and retention.

DMEautomotive (DMEa) is the industry leader in science-based, results-driven automotive marketing, and provides turnkey marketing to the largest and most innovative automotive organizations, from automobile dealerships to many of the largest aftermarket companies in the U.S. DMEa’s uniquely panoramic view of the complete automotive sales and service market, combined with its cutting-edge, science-based marketing programs, increases customer yield, conversion and retention.

DMEa does not take marketing performance on faith, and each product and service is measured by a simple, precise scientific approach: Is it true? Prove it. Will it work? Test it. Does it generate results? Show it! Supported by DMEa’s proprietary, cloud-based Red Rocket Technology Platform, the DMEa product suite includes science-based, data driven, multi-channel customer acquisition and retention marketing programs; best-in-class campaign reporting; data management and analytics; auto-focused Customer Interaction Center solutions, and complete on-site mail and email fulfillment services. Headquartered in Daytona Beach, Florida, DMEa also has major operations in Jacksonville, Florida.

Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on the Contact At Once! digital conversation platform to build relationships with online shoppers. For more information, visit www.autodealerchat.com.