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RightAnswers is Bronze-Level Sponsor of ServiceNow’s Knowledge14

RightAnswers Certified for ServiceNow Knowledge Management Integration

Edison, New Jersey, USA – WEBWIRE

RightAnswers, the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions, announced today that they will be a Bronze sponsor of the ServiceNow® Knowledge14® conference.

To be held April 27–May 1, 2014 in San Francisco, Knowledge14 is the largest gathering of IT professionals using cloud services for enterprise IT service automation. At this year’s conference, RightAnswers will be demonstrating the latest version of its knowledge tools, which bring a brand new experience for authors and agents. Visit booth #114 to see RightAnswers in action, with new dashboards, gamification, enhanced analytics and expanded multilingual support. Also learn about RightAnswers Knowledge Services for ServiceNow, which offers the largest library of knowledge for IT support and works in the ServiceNow environment.

Why RightAnswers and ServiceNow?

RightAnswers is the only ServiceNow Certified Integration for knowledge management. That means RightAnswers has been validated by ServiceNow for interoperability, security and performance. RightAnswers seamlessly integrates with ServiceNow so support agents search the knowledgebase and add solutions to tickets all in the ServiceNow interface.

ServiceNow clients who use RightAnswers gain:

  • Higher first-contact resolution, shorter time-to-resolution and reduced support costs
  • Successful implementation of many ITIL processes, such as problem management, change management and release management
  • Web and mobile self-service beyond the service catalog enables users to solve their own problems and get back to work quickly, through effective use of great knowledge

“We’re pleased to part of the ServiceNow Partner community and Knowledge14, and we look forward to engaging with more ServiceNow customers to show them how RightAnswers can help leverage their investment in ServiceNow and bring their support to new heights" stated Bill Pollie, Executive Vice President, Sales and Business Development, RightAnswers.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions for optimizing customer service and IT support. Our 500 clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to provide stellar support experiences while saving millions of dollars a year.

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