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FedEx Express Launches SenseAware in Europe

Service Designed for Healthcare Industry to Ship Critical and Time-Sensitive Packages


FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, has today announced the expansion of its award-winning service, SenseAware®, into 14 new countries across Europe*. FedEx customers in Belgium, Italy, France, Spain, Switzerland, Netherlands, Ireland, Denmark, Norway, Sweden, Finland, Czech Republic, Poland and Germany can now stay one step closer to their most critical, high-value and time-sensitive shipments in near real-time with SenseAware.

Customers in Canada will now also benefit from expanded capabilities and availability in that country.

The expansion of the SenseAware service in Europe and Canada means a matching rollout in those countries for the FedEx ShipmentWatch service.  FedEx ShipmentWatch, a service of FedEx Custom Critical, leverages SenseAware for a range of sensitive shipments, including one-time and non-FedEx shipments.

SenseAware combines an online application with a multi-sensor device to provide customers that ship high-value or environmentally-sensitive products with near real-time visibility, insight and collaboration across their supply chains.  In addition to location monitoring, the service can also monitor temperature, light exposure, relative humidity, shock and barometric pressure.  The SenseAware 2000 device supports a dry ice probe which monitors temperatures ranging from -80°C to +60°C (-112°F to +140°F) and a cryogenic probe which can monitor shipments from -195°C to +60°C (-319°F to +140°F), especially useful in the healthcare industry.

“As today’s global business environment becomes increasingly complex, information has never been more critical to organizations,” said Carlo Novi, managing director, Sales, HealthCare Solutions, FedEx Express EMEA.  “Thanks to our international expansion program, even more healthcare customers have access to this information, providing insight to make better, timelier decisions and help identify opportunities to increase the efficacy of their supply chains.”

SenseAware caters for the healthcare and life sciences industries, and their requirements to access high value environmental sensitive and time critical, products.  As a result, FedEx capabilities have been expanded to specifically match customer’s evolving needs. These include:

  • Temperature-controlled transportation solutions
  • Critical inventory logistics for medical devices and spare parts
  • Dangerous goods transportation
  • Dry ice replenishment and gel pack reconditioning
  • Temperature controlled packaging

“Within the healthcare industry, the complexity of national and international regulations is growing and the logistical challenges are impacting every level of the delivery chain,” continued Novi.  “SenseAware enables organizations to overcome these challenges and ship their valuable items across the region and internationally in a secure and controlled way.”

Combined with additional specialized services such as FedEx Priority Alert®, FedEx Express offers healthcare customers a complete end-to-end solution. This includes temperature-controlled shipping and packaging of goods, tracking, visibility and monitoring of shipments, a documented audit trail for regulation, and global expertise for quick customs clearance.

In 2013 the SenseAware service won the Supply Chain Integrity Innovator of the Year category at the Cool Chain Logistics Europe Excellence Awards in Basel, Switzerland.

For a current list of approved carriers and countries, or for further information about the SenseAware service please visit


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